Cons: At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
Pros: The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.
Cons: Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
Cons: The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
Cons: place to leave car
Pros: Friendly and helpful at pick up and drop off. Quick. Received car ordered.
Pros: The airport clerk was quick and thorough with us and signed up our extra driver with no problems. The rental car was just a short walk from the desk, about 2 minutes. The car was the correct size and very comfortable. The return process was easy. I would use them again
Cons: I wanted to extend my rental several days but remove the insurance I mistakenly added for the first couple of days. I was told I could not remove the insurance and would just have to pay for it, then later dispute the charge on my credit card, which I find to be fraudulent and unethical.
Easy drop off, staff friendly and knowledgable
Cons: The woman at the check in counter could have not rolled her eyes at me simply because I handed her my license and credit card before she formally called me. And not given me the furthest vehicle in the lot and likely one of the cheapest on a day when every agency in the airport had availability.
Pros: Well I’ve made reservation for pickup truck Ford, Chevy or GMC and instead got small Nissan pickup cuz they didn’t have anything else and it gave 12-14 miles per gallon which would be up to 20 MPG in Ford
Pros: Fantastic staff. Very helpful and friendly. Very efficient. Very considerate. Excellent car. Very clean.
Cons: Nothing. It was perfect.
Pros: Staff was very friendly and helpful, car was a great value
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Alamo in Rochester.
Alamo has 1 rental location in Rochester. Take a look at our Alamo rental location map to find the best rental cars near you.