Pros: Staff was friendly and the wait line not too bad and kept moving. Good job overall.
Pros: The drop off was very easy and the customer Representative was excellent
Cons: I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)
Pros: Good selection of cars. Car was new and clean.
Cons: Staff was rude and unhelpful. Spent 45 minutes in line waiting to pick up the car.
Pros: Friendly, stress free pickup and drop off. Plus great value!
Pros: Great car, great price. Helpful staff at pick up in BWI
Cons: I would have like to have been given a receipt or confirmation of drop off
Pros: It is a fast and easy process.
Cons: The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
Cons: Delivery and pick up to and from my home would be nice.
Cons: Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
Pros: The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Cons: There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
Pros: The staff at Hanover were extremely friendly. Check-in took just minutes .
Cons: 1. The cars should have been cleaned- 3 had what appeared to be some oil based stains on the backseats. Another had an overwhelming smell of cigars/cigarettes. 2. The luxury cars were old and base models- not luxury at all. Reduce those to premium level at most. 3. Also there should have been signs directing the people to the car rental center. We drove around for almost 20 minutes trying to get in. Mapquest takes you to the back of the center which has no access and there were no signs on how to get to the front. Driving directly around was not an option as the side roads were closed. Please add signs.
Cons: Windows were dirty first car we got had expired tags luckily the gate attendant caught it. Upgrade was a bigger vehicle but had fewer upgrades for car usage i.e. blind spot coverage and others
Alamo has 1 rental location in Hanover. Take a look at our Alamo rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)