Guest reviews
Overall rating
8.8
Excellent
Based on 46 reviews
Cleanliness
8.8
Comfort
9.0
Pick-up/Drop-off
9.0
Value for money
8.7
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
12
3
2
2
0
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: The car and customer service.
Cons: Nothing.
review from
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7.6
Pros: drop off was confusing - route to drop off at MSP is a labyrinth / once there - there's no looking over the vehicle, no chance to point out anything - just scan you in in and pitch the keys - a little abrupt with almost no customer service interaction.
Cons: Vehicle had not been completely cleaned out before my rental. Trash in floor, coffee cups still in cup holders in rear.
review from
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10.0
Pros: Ease of purchase, free upgrade to premium vehicle.
Cons: The only thing was that the car was due for an oil change. Maybe check the vehicles more frequently for maintenance items.
review from
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10.0
Pros: Super easy - great staff; excellent car and value...
review from
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4.8
Pros: This staff was very friendly.
Cons: The car had not been cleaned out whatsoever. We found a bag of garbage and empty water bottle under the seat, newspapers in the door, a plastic knife, popcorn and a sticker from a national park still stuck in the window. There's no way anyone looked in this car prior to me getting in it.
review from
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5.2
Pros: The car.
Cons: There should be easier access (ways to contact them) to agents at the airports.
review from
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9.2
Pros: Yes, the staff was very helpful and professional.
Cons: Really nothing, unless you want to lower your prices!
review from
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10.0
Pros: Mostly everything!
Cons: Trunk was sort of hard to open.
review from
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7.6
Pros: Clean and easy pick up
Cons: Stalls for the cars not marked very well and no one present when we dropped off the car
review from
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9.2
Pros: Glad we could pick up on site. Big plus.
review from
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8.0
Cons: It was a little confusing figuring out the drop off process.
review from
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10.0
Drop off was very easy
Pros: The young lady checking us in was very friendly and attentive
review from
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