Guest reviews
Overall rating
8.8
Excellent
Based on 45 reviews
Cleanliness
8.8
Comfort
9.0
Pick-up/Drop-off
8.9
Value for money
8.7
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
11
3
2
2
0
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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7.6
Pros: drop off was confusing - route to drop off at MSP is a labyrinth / once there - there's no looking over the vehicle, no chance to point out anything - just scan you in in and pitch the keys - a little abrupt with almost no customer service interaction.
Cons: Vehicle had not been completely cleaned out before my rental. Trash in floor, coffee cups still in cup holders in rear.
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10.0
Pros: Ease of purchase, free upgrade to premium vehicle.
Cons: The only thing was that the car was due for an oil change. Maybe check the vehicles more frequently for maintenance items.
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10.0
Pros: Super easy - great staff; excellent car and value...
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4.8
Pros: This staff was very friendly.
Cons: The car had not been cleaned out whatsoever. We found a bag of garbage and empty water bottle under the seat, newspapers in the door, a plastic knife, popcorn and a sticker from a national park still stuck in the window. There's no way anyone looked in this car prior to me getting in it.
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5.2
Pros: The car.
Cons: There should be easier access (ways to contact them) to agents at the airports.
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9.2
Pros: Yes, the staff was very helpful and professional.
Cons: Really nothing, unless you want to lower your prices!
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10.0
Pros: Mostly everything!
Cons: Trunk was sort of hard to open.
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7.6
Pros: Clean and easy pick up
Cons: Stalls for the cars not marked very well and no one present when we dropped off the car
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9.2
Pros: Glad we could pick up on site. Big plus.
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8.0
Cons: It was a little confusing figuring out the drop off process.
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10.0
Drop off was very easy
Pros: The young lady checking us in was very friendly and attentive
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4.0
Pros: first car picked up had a non-functional air conditioner. The Fargo agent was very receptive to providing me wiht a replacement vehicle.
Cons: The first vehicle did not have a cruise control option. While this was a compact model, there is no excuse for any rental agency to stock vehicle without this basic function. The replacement vehicle had all of the basic controls functional (AC, cruise contro, etc.), however it had a smell that I tolerated for the trip (one full week). It was either old cigarette smoke...... or more likely a musty smell from pervious wet carpet. Not pleasant.
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