Pros: Staff friendly, same person helped me pickup and drop off. Easy doing both. Brand new vehicle, still had temp tag on it.
Pros: Staff was friendly and accommodating. Price beat the pants off the other rental companies.
Cons: The van could have been a little cleaner.
Pros: Staff was very helpful and patient while I called my local insurance office to make sure I was covered correctly.
Cons: Jeep was good for some of what I did but the mountain curves are hard to get use to when driving the Jeep.
Quick and friendly
Pros: People working the counter were super-efficient. I haven't been in and out of a rental car agency so fast in... ever.
Cons: Car interior had an unpleasant smell. Like a lot of chemical fragrances had been used to try to cover up cigarette smoke. It kept coming out of the air conditioning vents at me.
My vehicle had expired tags
Pros: It wasn't too expensive.
Cons: The vehicle I was given had expired tags (plates). I didn't realize this until I was an hour away. When I called, they were unable to replace my full size car, and offered me a Toyota Corolla from another location and a 50% refund. I was uncomfortable with the smaller vehicle, so I declined. I had to worry all weekend about being pulled over for the expired plates.
Pros: Very nice person working at the Charleston, WV airport. A great representative for your company.
Cons: The GPS was hard to use. I almost missed my flight home because of the lack of clarity from the GPS led me astray. Frightening experience as I found myself in the dark in a deserted industrial area of town.
Pros: Whole process was made simple
Pros: Quick Check in and out.
An awesome experience with Alamo Rental Car
Pros: The vehicle was clean and gas efficient
Pros: Customer counter personal were incredible!!! Kali's and Karla? They stayed late due to flight arrived times.
Cons: Cleanliness, right front seat sweat stained and car reaked of stale tobacco! Hard to get the correct number to the local sales counter.
Great Car. - Smoke
Pros: Whole rental process was seamless and easy
Cons: Car smelled - it had been smokes in and not properly clean. When informing the attendant - the was little to no recognition. I did not appreciate this.
Alamo has 1 rental location in Charleston. Take a look at our Alamo rental location map to find the best rental cars near you.