San Francisco hotels near Pacific Heritage Museum

Cons: Worst wireless internet experience. Unreliable. Hotel is showing its age.

Cons: This is not a 4 star hotel. While it technically has amenities for 4 stars. This hotel is 10 years due for a renovation. Very disappointed with stay. Would recommend strongly against staying again. Shower like warm. Glassware not so clean. Included breakfast was powdered hot chocolate. Only good thing was parking much cheaper than most other hotels and room a bit bigger which did not come close to offsetting how disappointed I was walking in expecting a nice end to vacation room.

Cons: The wifi is too slow - almost non-functional and I couldn't work.

Cons: Cost of overnight parking

Cons: The room location and view. The value would be better if the room were priced lower to reflect the room location.

Cons: I could hear everything from my room. Housekeeping, doors slamming, neighbors... I also think free wifi at hotels should be standard at this point - as it is at most hotels.

Cons: Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.

Cons: My robe had stains on it.

Cons: The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers

Cons: Expensive

Cons: Service was awful - restaurant had several issues.

Cons: If you are looking for something sleek and modern this is not your hotel. Food and drinks in the hotel itself are not good value, especially given the wealth of foodie options in SF.

Cons: Room and bed were awesome. Check-in staff were very accommodating. Beautiful hotel.

Cons: Valet parking is a bit steep in price

Cons: Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.

Cons: Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours

Cons: Quality if product - 5 star hotel was at best 3 stars. Everything was dated / old. Not selecting this hotel again.

Cons: Drink left in room from previous occupant

Cons: Nothing

Cons: Valet was a little unorganized and slow

Cons: my experience with Kayak SUCKED! i received a confirmation from you and hours later you canceled me thru cancelon! someone was confirming at same time as me? really? it left me in a horrible bind and too late but to spend more $

Cons: Staff was not accommodating for what was promised. Staff was also rude.

Cons: No free wifi and same type of breakfast everyday

Cons: $90/day parking?? That’s robbery. Park at amc garage across the street for $34/day. We had junior suite. Rooms are not separated and sofa can’t fold into bed!!?? We had to get two roll up beds for kids. Food in M Lounge was good and plenty with nice personal.

Cons: Big hotel where you get lost. Looks and feel old, needs a major renovation.

Cons: No swimming pool

Cons: M level was ridiculously crowded and understaffed. No tables for breakfast and food selection was subpar.

Cons: Room service selection and food quality were mediocre.

Cons: ....

Cons: Everything was overpriced, maybe I’m not a 4.5 star hotel guy. Parking was $70/night incl tax (after 1st night I parked outside), water in room was $8. I needed some antacid at night, 2 tabs of pepto=$2. I guess I was expecting more, or it’s really for people who will use the bar and drink more. Water pressure in shower was too low.

Cons: The thermostat in our room was broken and it was way too hot. We tried re-setting it several times but it kept blowing hot air even though it was 75F. It was very difficult to sleep and sweated through the night. The shower pressure was very low. Having both shower head choices was nice, but it was difficult to feel clean because the water pressure was very low and so it took much longer to soap off. For a business hotel, you had to pay for internet. We used a hotspot instead. It felt a bit confused whether it was a luxury hotel or a business hotel, and for the price point I would stay somewhere else that has better value for money. Not having a good night sleep really affected my work day

Cons: The room stunk! For $600 get some air freshener.

Cons: Restaurant and food options are really limited for such a nice hotel

Cons: Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery

Cons: Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.

Cons: There was no hair dryer, the room was dirty, there was a sock under the bed, a mask on the chair, and leftover food in the mini fridge.

Cons: If you plan to stay here long just know that no room cleaning is done until you check out. My stay was for 6 nights and I was only informed that my room would be cleaned on the 5th day when I was checking in. I know this is due to covid and them being careful but which person what to stay in a room that’s not being cleaned?! On the 3rd day I asked for my room to be cleaned and since they have a time that cleaning is done - it was done on the 4th day.

Cons: Parking situation was not good. The hotel has first come first serve self parking because of COVID but charge valet prices still. The parking lot was full so I had to find use a public parking lot.

Cons: Honestly I cant think of a single thing... The hotel is working hard to protect their guests and are constantly cleaning/sanitizing... Very grateful!

Cons: Valet parking fee is crazy high!

Cons: Every time I’m here, hotel is always busy, so rooms usually aren’t available until 3:00. They do have an ambassador program for extra perks, but it’s only good for intercontinental hotels and not the chain of hotels it’s associated with. Water pressure in shower is low, but it’s a roomy shower.

Cons: I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!

Cons: There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.

Cons: No free bottle water

Cons: Someone kept requesting housekeeping to my room at odd hours of the night and I was charged parking when I didn't drive or have guests. I requested a late check out yet housekeeping kept checking to see if I had left every 2 hours.

Cons: The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.

Cons: We liked everything.

Cons: Rooms were a little small. No coffee service in lobby and would have liked a breakfast bar.

Cons: I wish I didn't upgrade my room. Not sure what my original room would have been like, but the only thing I liked about the room I upgraded to was seeing the bay. But there was black hair on the bathroom hair which I assume was from the maids or people who stayed before me. There were two things left behind from the people before, so it made me question how clean the room really was. I didn't sleep well because of where the room was located. I could hear the outside door to the stairwell open and slam shut. A group of people tried getting into my room because the front desk gave them the wrong room number. Overall I was disappointed and if I knew it would have been this way I could have saved myself some money.

Cons: We paid extra for a king size bed and were put into a double size MURPHY bed! What a joke, we were so uncomfortable all night and the bed sloped downward toward the head of the bed so the blood was rushing to our head while we slept. Worst night of sleep ever and they had overbooked their hotel so they couldn't move us! I will not be staying there again!

Cons: No restaurant but they offered discounts to other restaurants.

Cons: My car was broken into in their locked parking garage. Got parking garage fee refunded. That was the extent of their apology.

Cons: Decor and location!!!

Cons: - The room was not clean - Bathroom was not clean - Appliances were old and paint was coming out of them.

Cons: Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.

Cons: Too expensive & staff loud.

Cons: Because we were in the center of the main attractions of San Francisco's Fisherman's Wharf, it was noisy. Both from the street and people talking in the hallway. It made it difficult to sleep. Also, I didn't know how to use the Sleep Number bed.

Cons: 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.

Cons: Noting stood out to not like.

Cons: Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.

Cons: Congested traffic around the hotel during the holiday weekend.

Cons: Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.

Cons: Staff was hit or miss. Although the valets were very friendly, they weren't readily available.

Cons: Unknowingly, we asked for a view room. We got a great room with swell views of the bay, piers, etc. However, that meant we were just across from the VERY loud street performers. And the idiots flooring their cars at 1 a.m. with modified mufflers. I suggest certainly staying at this hotel, but ask for an inside room.

Cons: Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day

Cons: Soundproof was rather poor. I can hear people walking by my room and chatting very clearly.

Cons: There really weren't hardly any complains about hotel Zephyr minus a few small ammenities. We would've liked to have had a microwave in our room but it wasn't really an inconvenience anyhow. The gym was a little small and could've used some more equipment but again, wasn't a big inconvenience at all.

Cons: The food choices at the hotel. The camper is touted as having food that is locally sourced and fresh, but when we looked at the menu, the only choices were personal pizzas and one soup. We got the pizzas and we're not impressed.

Cons: $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.

Cons: The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.

Cons: 1. $$ To park 2. Need to step up their maintenance/housekeeping practices 3. Courtyard is a great idea but needs a refresh.

Cons: Parking, but that is not the Hilton's fault.

Cons: Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.

Cons: People. Everywhere

Cons: This Hilton was completely disgusting and is nothin like any other Hilton. Not only was it old and beat down, it was way over priced. No room service. Rooms were wore out. Not to mantion breakfast was almost 40 bucks a person and didn’t service any real meals. The guy who helped us at the front desk had a suit on yet was a complete drug addict. I guess anyone can also work at this Hilton. Will never book a room here again. Could of got a better quality room at holiday inn.

Cons: location was horrible. very scary ....for the money I paid this location is not acceptable. I was attacked by homeless angry people couple times . One time I had to run for my life also the place was pretty old and there was a smell in the rooms. no fridge. at the time of check in , the price for the room that you can get the room was cheaper for $25.00 than what priceline gave me

Cons: The construction in front of tower 1 make a lot noise beginning at 3:00 am in the morning. Even there was a worker singing at loud

Cons: Toilet running. Didn't get the room I was supposed to get because it wasn't ready at 4 PM

Cons: Parking very very very expensive

Cons: Lobby gets a bit busy as it has bar area open for all to use Room was not checked and had a few teething issues, but quickly resolved

Cons: I booked a double room but was given a single.