The bathtub was plugged and soap dispenser and drainer fell apart
4 stars
The Paul Hotel
Photos of The Paul Hotel
Overview
Located under 10 minutes' walk from Empire State Building, Flatiron Building and Madison Square Garden, The Paul Hotel NYC-Chelsea an Ascend Hotel Collection Member features a rooftop terrace and an outdoor pool. Only a 10 minute stroll from Pennsylvania Station, the hotel provides guests with a convenient base while in New York City.
The Paul Hotel NYC-Chelsea an Ascend Hotel Collection Member provides an all-hours reception, as well as an express check-in and check-out feature and free Wi-Fi. For added convenience, it features an airport shuttle, a 24-hour business centre and valet parking. The hotel also offers a well-equipped gym.
The Paul Hotel NYC-Chelsea an Ascend Hotel Collection Member has 122 rooms, all of which are fitted with a hair dryer and a refrigerator.
The area surrounding the hotel has a range of restaurants and cafés. Guests are also able to visit Madison Square Park, Bryant Park and the New York Public Library.
Amenities at The Paul Hotel
- Free Wi-Fi
- Business center
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
- Laundry service
- Laundry facilities
- Express check-out
- ATM on-site
Services and conveniences
- ATM on-site
- Business center
- Express check-out
- Meeting/Banquet facilities
- 24hr front desk
Parking and transportation
- Airport shuttle
- Parking
Accessibility and suitability
- Disabled Access
- Elevator
Laundry
- Laundry facilities
- Laundry service
Basics
- Free Wi-Fi
- Internet
Things to do
- Bicycle rental
General
- Storage available
Health and safety
- Safe
Reviews of The Paul Hotel
7.0
Good
2340 verified ratings
Wonderful
617
Very good
441
Good
436
Okay
219
Fair
205
Mediocre
112
Poor
310
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, being close to major attractions in Manhattan. However, many expressed dissatisfaction with the room arrangements, particularly the presence of bunk beds instead of standard beds, and some noted cleanliness issues. Overall, while the location is a strong point, the room comfort and cleanliness left much to be desired.AI-Generated from customer reviews
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Score by provider
7.2 out of 10
88 reviews
7.2 out of 10
1 review
6.3 out of 10
9 reviews
All reviews
Location was great, however, the description mentions a rooftop which is closed and they show photos of a fitness center (which doesn’t exist). The bathroom needs some updating or deep cleaning.
My room wasn't clean, had a broken light and drawer - and I couldn't get ahold of the front desk to get someone to come clean. When I did, it was over an hr before someone came and when they did they were quite rude and rushed.
The beds were comfortable and the ac was excellent. The location, though a bit grimy, loud at night and surrounded by construction was perfect. We were an 8 minute walk from penn station and central to all of Manhattan. We walked everywhere or used the subway. However several things in the room were broken or didn’t work well which wasn’t a deal breaker but wasn’t great. The bathroom mirror had a ...
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Pros (+) Nice facility and staff
Cons (-) Gave us a room with 2 full beds instead of the Queen we had booked - but gave us late checkout in return
Pros (+) Location
Cons (-) Room was dirty. There was sticky stuff on the chair and the desk that clearly had been barely cleaned and the floors were swollen and sticky and clear stains on the bathroom floor. The view was not as shown and the windows were covered in dirt.
Pros (+) once we got into our NORMAL room, it was spacious and clean but still had a moldy stench, free access to a full gym 2 blocks away
Cons (-) landing at 1AM and finding out our room had an issue so we had to squeeze into a bunk bed room (size of a train sleeper compartment), which was dirty (dirty sheets). They said we'd get "free" wine which never showed. When we got put into our new room, much better but it still had a very odd moldy stench. Lastly, this place tries to squeeze every dollar out of you. Luggage holding is free for up to...
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Pros (+) CUSTOMER SERVICE WAS AMAZING!!! Check in/Check out was easy process, both reps were helpful, friendly and AWESOME. The hotel room was clean and warm - the view was New York. I had to laugh because I didn't see where the bathroom was upon walking, but it was tucked on the side. EVERYTHING was walking distance, I never had to chance to make it to the restaurant.
Cons (-) The ONLY thing I didn't like was the mini-bathroom, the shower was fine, but the space for the toilet... I needed a little bit more room, but it was clean. The room had two beds and the bathroom door / 2nd bed had about 6 in of space between the two. I wouldn't want to share this room, but perfect for a solo traveler. YES I will come back to The Paul.
Pros (+) I didn't get to stay there. When I got there the hotel said they had informed Kayak that the room had been canceled and Kayak should had notified me. You didn't and I had to find something else and pay $80 in cabs running around ny to find out I had no room and go to another hotel.
Cons (-) I won't stay here again. They claimed that I had no reservation after booking on Kayak and Getaroom when I arrived at 1:45 AM. They weren't helpful in finding me a room until I noted that there was nowhere to go at that time in the morning. Sux.
Location
32 West 29th Street, New York, NY 10001
What's nearby
- Koreatown223 m
- Empire State Building399 m
- Madison Square Garden0.6 km
- Times Square1.5 km
- Rockefeller Center1.7 km
- Broadway1.7 km
- Theatre District1.7 km
- United Nations Headquarters1.8 km
- Museum of Modern Art2 km
- Midtown Center2.1 km
- New York City Center2.2 km
- Tiffany & Co.2.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Paul Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.5 |
|---|---|
Distance to city center | 1.2 km |
Nearest Airport | New York LaGuardia |
Distance to airport | 10.4 km |