Book Hertz car rentals in Rapid City

Reviews for Hertz in Rapid City

Recent reviews

Traveler rating

Wonderful

11

Very good

2

Good

0

Okay

0

Fair

1

Mediocre

0

Poor

2

10.0

The price of rental..I should have picked a different car for trip that didn't have low profile tires for trip to Badlands..not able to drive on seinic roadsReviewed Feb 5 2024

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10.0

Everything was awesome, the car was super clean and the whole process was completely easy and painlessReviewed Jan 3 2022

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8.0

Service was courteous and expedient.Reviewed Nov 19 2021

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2.0

Pros:Quick check in and check out.Cons:I returned the car a day early but I was still charged for that day.Reviewed Apr 23 2021

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4.0

Pros:The ease of pick up.Cons:I rented a car two weeks ago to see my elderly mother in the hospital. A week later I had to return for her funeral as she passed away. The price of the rental was three times higher than it was when I rented from them the week before. The car was also dirty, and was definitely not cleaned to COVID standards. I had arrived late at night, so I did not have time to see the inside of the car until the next morning. I called the Hertz 1-800 number and they told me it was a Hertz Licensee Rental location and I would have to call the local number. I called and they told me the rates had gone up in the last week (almost 60%!?). Hertz also said they did not have a bereavement policy. On the call, I told the employee about the car being dirty and he said they would check into it. I never received a call back from Hertz. When I returned the car on April 17 two employees were behind the counter. They told me the same thing about the price increase, and when I told them about the interior of the car being dirty they both said "oh I know who that was". Evidently, there had been several complaints recently regarding the cleanliness of their cars, and all the complaints had been cleaned by the same employee. I continued my check out and left to catch my flight home. I would like to thank the two employees who checked me out as they both told me their condolences. They were also helpful in making notes in the computer regarding my complaint. I do realize there was nothing they could do, as neither was the owner.Reviewed Apr 18 2021

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9.2

Pros:Short line even without standing in Gold line. Low mileage modern car as upgrade when compact sedan not available. Simple return process too.Cons:Chevy Malibu upgrade when compact sedan not available was acceptable (no other sedans available). Just not my preferred brand/model.Reviewed Aug 23 2020

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10.0

Pros:The staff was friendly and the pick up was quick and easy. When we got to the car we found they gave us an upgrade for no extra cost. Must have been what they had available at the time.Cons:Everything went smoothly. The price was higher than we would have preferred, but that was because we picked up in Rapid City and dropped off in Sioux Falls. The price was lower through Kayak than directly with Hertz. It couldn't have been easier though at both ends.Reviewed Aug 7 2020

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9.6

Pros:Great car great staffCons:NothingReviewed Aug 2 2020

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9.6

Pros:Kale, the RAP airport, was awesome!Reviewed Jul 26 2020

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10.0

Cons:The signage in the airport parking instructing renters where to drop off rental vehicles could be better placed. It was difficult to know what to do as Rapid City is a smaller airport and rental agencies do not have staff in the lots to direct customers returning vehicles. Providing drop off instructions at pick-up time might be helpful.Reviewed Nov 20 2019

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10.0

Pros:Drop off was very easy and quick. The gas refill price was excellent.Reviewed Oct 2 2019

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9.2

Pros:Staff very efficient and friendly.Cons:Hertz did everything great. Engine noise and especially tire noise on Toyota Rav-4 was annoying.Reviewed Sep 24 2019

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More

• What is the most popular rental car from Hertz in Rapid City?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in Rapid City.

• How many car rental locations does Hertz have in Rapid City?

  Hertz has 1 rental location in Rapid City. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Rapid City airport (RAP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Rapid City airport (RAP)?

  Yes