Book Hertz car rentals in Peoria

Reviews for Hertz in Peoria

Recent reviews

Traveler rating

Wonderful

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Very good

1

Good

1

Okay

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Fair

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Mediocre

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Poor

2

4.0

It takes way too long to pick up the car, especially considering if you're coming from the airport, it's already 25 minutes out of the way.Reviewed Sep 21 2022

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4.0

Pick up took 50 minutes. I was told that someone had called in sick so the only lady there had to go clean each car before it could get rented. Then the manager came in and explained the car cleaner had hand surgery and was out for weeks (so the lack of car cleaner was entirely foreseeable.) They also told me they didn't have my reservation despite me having a kayak confirmation email with a Hertz confirmation number. It very easily could have been a lot better customer service.Reviewed Nov 4 2021

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2.0

Cons:They don’t take chime cardsReviewed Mar 15 2021

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8.4

Pros:all phases of rental satisfactoryReviewed Oct 16 2019

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9.2

Pros:Yes the Staff was GreatCons:The Car could have been Cleaner French Fries and Dog Hair was on the Back SeatReviewed May 17 2019

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5.2

Cons:Our flight in Chicago cancelled. We were unable to change the pick up location from Peoria to Chicago We were stranded in Chicago at night. We had to get another car from Chicago to Peoria and then the next day go get our Kayak rental in Peoria. We paid for a day we did not use. The other problem was booking through Kayak there was no opportunity to cancel. We will never book another car through Kayak.Reviewed Aug 27 2018

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9.6

Pros:Good on gasCons:When I picked up car windows were very spotty side view mirrors spotty hard to see out of side windowsReviewed Jul 19 2018

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3.2

Pros:gas milageCons:had to wait to pick up the car the lady was not very nice and it took foreverReviewed Jun 25 2018

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5.6

Pros:Drop-off was easy. The employee was cordial and efficient.Cons:Despite my specifically asking ahead of time after a previous bad experience, I was given a car that smelled like stale cigarette smoke. I was offered a smaller car at no reduction to remedy the problem, but did not bother to check it out to see whether it, like the two other cars I'd been in from this location, also smelled of smoke.Reviewed Apr 19 2018

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10.0

Pros:Speed of service, Clean vehicle, simple return drop off.Reviewed Nov 29 2017

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3.6

Cons:On May 5, 2017, I pre-paid $285.15 for this rental car. When I picked it up on June 29, 2017, I give the clerk (Raquel) my pre-paid reservation receipt and she asked for a credit card (and said it was just for security deposit). When I returned the car as scheduled on July 12, 2017, the clerk asked if I wanted a receipt. It was then that I realized the rental agreement was put on a previous made (and supposed to be canceled) reservation and I was charged $401.46. THIS (SAME CAR) WAS PRE-PAID!! When I asked the clerk to remove the charge, she said that she could not. I called the billing department ... PLEASE REMOVE THE $401.46 ASAP!! I have been a Hertz Gold customer for over 30 years and I'm now very dissatisfied!Reviewed Jul 13 2017

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3.6

Poor handling of customer concernsPros:Not muchCons:I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!". Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined. Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card! I would not recommend this location or Herz in general, they only care about the money!Reviewed Jun 12 2017

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More

• What is the most popular rental car from Hertz in Peoria?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Peoria.

• How many car rental locations does Hertz have in Peoria?

  Hertz has 2 rental locations in Peoria. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Greater Peoria airport (PIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Greater Peoria airport (PIA)?

  Yes