All Good
3 stars
Hampton Inn Cleveland-Downtown
Photos of Hampton Inn Cleveland-Downtown
Overview
Under a 20-minute stroll from Tower City-Public Square Rail Station, Hampton Inn Cleveland-Downtown offers guests an ideal base while visiting Cleveland. It is situated a brief walk from Terminal Tower.
The hotel offers a 24-hour reception, as well as an express check-in and check-out feature and valet parking. For added convenience, it features laundry facilities, a car rental desk and a 24-hour business centre.
Hampton Inn Cleveland-Downtown has 194 rooms and has been recently refurbished.
The hotel is set in the popular tourist destination of Downtown Cleveland. Guests are also able to visit Progressive Field, the Rock & Roll Hall of Fame & Museum and Quicken Loans Arena.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hampton Inn Cleveland-Downtown
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- A/V equipment rental
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (snacks)
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Valet parking
- Private parking
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- No smoking
General
- Family rooms
- Telephone
- Storage available
Family friendly
- Cribs available
- Kid-friendly buffet
- Complimentary breakfast
Laundry
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bathroom
- Toilet paper
Bedroom
- Alarm clock
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Hampton Inn Cleveland-Downtown
8.2
Very good
1676 verified ratings
Wonderful
873
Very good
317
Good
220
Okay
82
Fair
80
Mediocre
26
Poor
79
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, which is convenient for events and nearby attractions. Many found the rooms clean and comfortable, particularly praising the beds. However, there were significant complaints regarding service, with issues like forgotten room cleaning and rude staff. Noise from the street and neighboring rooms also detracted from the overall experience, along with concerns about parking fees and missing amenities like fridges.AI-Generated from customer reviews
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Score by provider
8.1 out of 10
1017 reviews
8.3 out of 10
352 reviews
7.5 out of 10
6 reviews
8.9 out of 10
12 reviews
All reviews
Pros (+) At a time like this with the pandemic still the hotel served the bagged breakfast which was an unexpected very pleasant surprise. I found the staff to be extraordinarily caring, helpful, and did their best to meet or exceed our expectations. Plus excellent location with super clean and comfortable room.
Cons (-) I appreciated everything this hotel had to offer. I wouldn’t change a thing
Pros (+) Staff was great. Valet worked out well. Our room was very spacious. Clean and comfortable
Cons (-) Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike...
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Pros (+) Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.
Cons (-) First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in an...
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Pros (+) The mattress and pillows were very comfortable. The staff was very helpful and friendly.
Cons (-) Ice only on even floors
Pros (+) Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.
Cons (-) Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if ...
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Pros (+) Very friendly staff, clean
Pros (+) It was a nice place close to where I need to be cost of room was good also was the breakfast
Cons (-) Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
Pros (+) The cleanliness of the entire hotel as well as my room. Breakfast was a plus!
Cons (-) The frown on the front desk lady, she wasn't nice at all. The night one
Pros (+) Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd.
Cons (-) I like a firm mattress - it was ot
Location
1460 East 9Th Street, Cleveland, OH 44114
What's nearby
- Cleveland Mall330 m
- Public Square0.5 km
- Quicken Loans Arena0.7 km
- Terminal Tower0.7 km
- Playhouse Square Centre0.7 km
- St. Peter Church0.7 km
- Progressive Field0.8 km
- Steamship William G. Mather Maritime Museum0.8 km
- Rock and Roll Hall of Fame0.9 km
- FirstEnergy Stadium1 km
- West Side Market2.3 km
- Great Lakes Brewing Company2.4 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hampton Inn Cleveland-Downtown
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Closest
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See most recommended stays in ClevelandGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 0.5 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 16.8 km |