We had no towels in our room , pool and hot tub. It available and that should have been posted on Your website when booking bc we were looking forward to that .
3 stars
Crowne Plaza Cleveland At Playhouse Square
Photos of Crowne Plaza Cleveland At Playhouse Square
Overview
Located in Cleveland, Crowne Plaza Cleveland at Playhouse Square is within a 15-minute drive of Cleveland Hopkins International Airport and provides a sauna, an indoor pool and a Jacuzzi. It has a fitness centre, as well as an express check-in and check-out feature, a 24-hour business centre and valet parking.
There are a variety of amenities available to guests of the hotel, including a 24-hour reception, laundry facilities and meeting facilities. It also provides luggage storage, porters and limited hours room service.
Crowne Plaza Cleveland at Playhouse Square's 205 elegant rooms offer heating, a flat-screen TV and a private bathroom, plus all the necessities for an enjoyable stay. A radio, a telephone and ironing facilities are also available to guests.
Those staying at the hotel can relax at the in-house bar, ideally situated for a drink. A selection of eating options can also be found close by.
Crowne Plaza Cleveland at Playhouse Square is situated just a short walk from Cleveland State University and Progressive Field. The Playhouse Square Centre is only a few minutes' walk from the hotel.
Latest deals for Crowne Plaza Cleveland At Playhouse Square
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Crowne Plaza Cleveland At Playhouse Square
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Adapted bath
- Allergy-free room
- No smoking
- Toilet with grab rails
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Parking and transportation
- Parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Crowne Plaza Cleveland At Playhouse Square
8.2
Very good
1634 verified ratings
Wonderful
805
Very good
266
Good
187
Okay
105
Fair
108
Mediocre
63
Poor
100
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, but many expressed dissatisfaction with the service, including unprofessional staff interactions and issues with amenities like refrigerators and air conditioning. Overall, while some enjoyed their stay, the negative experiences overshadowed the positives for several guests.AI-Generated from customer reviews
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Score by provider
8.2 out of 10
1005 reviews
8.2 out of 10
284 reviews
8.6 out of 10
24 reviews
7.7 out of 10
22 reviews
All reviews
Pros (+) Clean, spacious room. Comfortable firm bed. Nice staff. Great value. Great location.
Cons (-) Woke up in the shiffering as the temperature had dropped a lot, and the blankets were pretty thin. In fairness I should have looked for the thermostat before going to sleep but i was surprised how cold it got in a few hours. Still a good hotel choice though.
Pros (+) Location
Cons (-) There wasn’t a mini-fridge in the room, which I thought was standard
Pros (+) Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere. Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet.
Cons (-) Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself.
Pros (+) Location
Cons (-) Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or l...
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Pros (+) We enjoyed the location. Also the lobby was decorated beautiful for Christmas.
Cons (-) To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Pros (+) This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by.
Cons (-) Lack of a greeting by hotel staff.
Pros (+) Comfortable bed and room. Decently clean.
Cons (-) Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rath...
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Cons (-) The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Pros (+) Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay
Cons (-) Nothing. everything was great!
Location
1260 Euclid Avenue, Cleveland, OH 44115
What's nearby
- Playhouse Square Centre240 m
- Progressive Field0.5 km
- Quicken Loans Arena0.6 km
- St. Peter Church0.6 km
- Cleveland Mall0.8 km
- Public Square0.9 km
- Terminal Tower0.9 km
- Steamship William G. Mather Maritime Museum1.3 km
- Rock and Roll Hall of Fame1.3 km
- FirstEnergy Stadium1.5 km
- West Side Market2.4 km
- Agora Theatre and Ballroom2.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Crowne Plaza Cleveland At Playhouse Square
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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See most recommended stays in ClevelandGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 0.9 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 17.0 km |