We booked a station wagon and it wasn’t ready when we arrived and had to wait over an hour. They only had standard when we booked but they gave us automatic. I get car sick but can’t drive standard so we booked it under my husbands name. When they said it was automatic they wouldn’t change it to my name and wanted to charge to add me as a second driver. What’s the point if booking ahead if they are not going to have what you booked or at least something similar. We were being very understanding at first but then they were incredibly rude and apathetic.
We paid for the car but Drivalia did not provide it and more then that after promised refund from Expedia side we couldn’t get our money until now. As they promised since Feb 17
They refused to accept my Bahraini License which is in English, claiming that they can only accept international license . The license was acceptable by other major car rental companies.
Drivalia offers cars with letter "e" in description. You don't know-it is full electric. To me it is economy. In Italy the infrastructure for electric cars is poor. Also,Drivalia uses Chinese MG small suv hybrid. This is really weird hybrid you don't want to drive. Eats lot of gas and you have to change this hybrid like full electric car. Milano int. Airport does not have good signs to get to rent garage to drop your car.
I honestly don't know how to review this company. The pick up and drop off were fine, quick, and easy. My charges were quickly returned. And the value was fine. But the maintenance team is where I have issues. We picked up the vehicle and after about 30 minutes I started hearing noises coming from what sounded like a flat back left tire. I pulled over, checked it, and all seemed fine. After driving on it for another day, I was still concerned and pulled over again to see if I could figure out what the sound was. Low and behold, there were two bolts missing from the wheel, and another two very loose. I moved one over from the back right tire and tightened them all. Suffice it to say, we were very close to losing one of the tires which could have caused a severe accident, especially in the winding roads near Lake Como. When we returned, the agent who took the vehicle was horrified and very apologetic. Please make sure to check all of the wheels before taking off!
Car was not ready for over 5 hrs after reserved time. The staff said for us to go into town to see some of the attractions while we wait but we did not budget for that and our family of 5 waited to get a car. No discount was offered for the inconvenience
