8.0 ExcellentSep 6 2020
Pros: We received an upgrade car from the one we reserved. Drop off at ATL airport rental car center was quick and convenient.Cons: Pickup at CHS was a little slow. Car had a strong smoker smell, but we didn’t want to delay our trip any further by going back to ask for another one.
6.0 GoodJun 10 2020
Pros: Pick up and drop off was quick and easy.Cons: Car smelled of cigarette smoke.
6.4 GoodNov 2 2019
Cons: The car was givenTo us with only a quarter of a tank of gas. The clerk said that he would put this in the computer and we would not be charged for a full tank upon return. He did not document this in the computer. Upon pick up, we noticed several ants crawling out of the ventilation system. When trying to phone Avis to tell them about this and for the potential of exchanging the car, the agent was unable to help us in anyway. She would not put us through to any other customer service agent, And she indicated that she was unable to document this in our record. So, in essence we picked up a car that had only a quarter of a tank of gas and was crawling with ants.
9.6 ExcellentAug 17 2019
Pros: Staff at both pick up and drop off were excellent, very polite and helpful. Drop off location in Charlotte was a little difficult to find/notice due to location and store frontage, but figured it out after calling that office.Cons: Drop off location signage.
6.8 GoodJul 23 2019
Pros: Check in process fairly quick.Cons: Chose to return car with gas full with gas I bought. In the check in process in rental return they added $15.88 for gas. He could not remove it in the lot. Had to go inside and wait in line. She said that because I drove less than 74 miles, it adds that charge no matter. This is not right.
2.0 MediocreOct 13 2018
$700 debit card depositCons: I expected $200 plus rental. WOW. Denied. Stuck on a Sunday with limited options. Had to borrow a friends car. I understand it was my responsibility to check ahead but i rent cars. Never 700
10.0 ExcellentAug 23 2018
Pros: The lady @Mansell office was super sweet and knew her customers..and, waited for someone running late,with an EXCEPTIONAL ATTITUDE..so I give this an excellent rating.. the staff at Charlston airport, not as helpful,organized friendly or knowledgeable..I had my reservation and rental policy insurance ready for her to see, and she said" drivers license and credit card" then asked for what I was prepared to show her..Short, slow line..
10.0 ExcellentJul 2 2018
Pros: Service friendly. Great price!Cons: Nothing
4.0 OkayJun 19 2018
Cons: The rental offfice at 390 Meeting St was closed when I went to pick up my car so I had to arrange a new rental the following day. The office was at the Sears Auto Center which is closing and the Avis people could’t open up until 15 minutes late. My rental was for one day and cost me $150 which did. include $30 for insurance. The Avis agents were courteous but my overall experience was not good. Avis is moving out of the Sears Auto Center as I understand it. As for the office at Meeting St, I had called Avis and was lead to believe I couldn’t get the car until after 12 but the office closed at 12.
8.0 ExcellentMay 12 2018
Pros: Good basic transportationCons: Long wait at counter. Unclear directions on where to get car.