2.0 MediocreJun 29 2021
Pros: I DID NOT LIKE ANYTHING ABOUT THIS PLACE!!!!!!!!!!!!!!!!!! I never finalized the rental. I hate their policy. I hate I paid ahead of time. I LOOK FORWARD FOR MY FULL REFUND. I left there HIGHLY UPSET!!!!!!!!!!!!!!!!!!!!!!! AND NO CAR......... The staff were not professional, and the place was dirty inside.Cons: Their policy NEEDS a lot of improvement. The process was a long, drawn out ridiculous MESS!!!!! I felt like I was being FORCED to add collision to my insurance policy, just to rent a vehicle. I have Liability on my personal vehicle. I was NOT gonna pay more money, just to rent a vehicle for the weekend. I EXPECT MY REFUND, AND PROMISE NOT TO EVER DEAL WITH Next car, AGAIN!!!!!!!!!!!!!!!!
10.0 ExcellentJun 27 2021
Pros: Customer service was good car was pretty clean, the gentleman that helps us was great!Cons: Perhaps a little faster service, we waited over a half hour just to start paperwork, there was also a high maintenance customer slowing up the line
10.0 ExcellentMay 19 2021
Pros: Friendly staff - no line, immediate service. Everything was explained and thorough. Saved a bunch of money vs. renting at BWI as we didn't have the airport-related fees, and the rate itself was much cheaper. Even with a few Ubers back and forth to make it happened, we probably saved $300 for a 12-day rental.Cons: Facility isn't the nicest in the world, but it serves the purpose.
2.0 MediocreMay 16 2021
Cons: Booked car could not be pick up at the airport
10.0 ExcellentNov 1 2020
Pros: Great rental. Courteous staff. Even got an upgrade.Cons: Nothing. Everything was good.
3.6 MediocreOct 13 2020
Pros: The staff member who helped me was great - very professional and helpful.Cons: The office was dirty and needed a lot of maintenance. The staff member who was helping me was wonderful but the rest of the staff were being loud and goofing off - making it difficult to hear and very distracting.
3.2 MediocreJan 26 2020
Pros: Nothing. I just meet a fraudulent agent. I reserved everything online, and I bought full coverage as well. When I arrived at NextCar agent at Liberty road, Baltimore, the person told me that we can not give you the car unless you buy our personal full coverage ( the value was twice the typical one near 25$/day). They told me that I have to cancel the ones that I bought online. Officially they had no commitment to my online reservation.
9.6 ExcellentAug 26 2019
Pros: Although the car was small I was able to fit my bike and golf clubs in the back.
4.0 OkayJul 30 2019
Cons: Was not good customer service I didn’t not even have a car I didn’t rent it they told me I didn’t reserve their at all and I was very upset
2.0 MediocreSep 22 2018
EXTREMELY BAD EXPERIENCE.. WORST CAR RENTAL COMPANYPros: Absolutely NOTHINGCons: Total Rip-off Waited for 2 hours then had to cancel because they wanted more money for made up charges. Pathetic Customer Service