Cons: They called me the next morning and told me they did not have a rental for me. So maybe check your inventory before letting someone book a vehicle.
Got wrong type of car rental, agent misleading
Cons: Reserved a premium sUV (Suburban) as traveling with 4 adults and 3 children in car seats. Was given a full size suv (Tahoe) even though the same agent called 3 days to confirm asking if I needed a suburban premium suv. At gate when I tried to add my dad as a driver agent said he’d waive charge. Then handed me keys and said the Tahoe was all ready. When I said I didn’t want a Tahoe as my strolled doesn’t fit in back with our 7 passengers and luggage he said that was all available at site. Offered a second vehicle to rent which we didn’t want as I already paid for and reserved a suburban. I had to call national customer service who’s only solution was for ME to drive 1hr+ away to exchange car! Then offered to refund only $50 for mishap. I had paid $66 more for premium rental so demanded at least that back. I won’t be renting from Budget again if they cannot provide rentals they advertise as available.
What is the point of a reservation?
Cons: I made reservations weeks in advance. Was called an hour before I was to pick up the car and was told there wasn't one available.
Pros: Very kind customer service person. Upgrade without charge! :)
Cons: It was not really clean
Pros: new car and nice bluish color; easy to pick up car and drop off car (except NO drop off sign that says Budget-I had to park and walk in to ask where to park the car).
I'm not happy to spend $100 a day to rent car but it was the cheapest price available so happy about that.
Cons: ALL DIRTY WINDOWS, inside perfume smell was annoying, drop off guy had lack of communication and charged wrong credit card becuz he didn't ask me-he assumed I wanted same card charged. I expected he would ask for my charge card and my signature. He credited my account and took a different card but I did not want a charge and a credit on that card. Then the words he used seemed he was blaming ME. He was Not very apologetic at all. Plus he was RUDE to the people behind us when we left the counter.
Pros: The dropoff was quick.
Cons: The rep in Rockford Il tried to hardsell double coverage collision coverage and even though we had purchased collision coverage/travel insurance through Allianz on the online aggregator we used. He had to redo the contract 2 times because of the excessive add ons that Budget attempted to add. Rep was very slow and tried to distract me with chatter. Car was late and rep said that he tried to call us while we were en route to pick up to tell us the car was late. Although we were picking up the car in Rockford he called NJ.
Budget has 2 rental locations in Rockford. Take a look at our Budget rental location map to find the best rental cars near you.