Book Ace car rentals in Mérignac

Reviews for Ace in Mérignac

Recent reviews

Traveler rating

Wonderful

624

Very good

269

Good

43

Okay

230

Fair

49

Mediocre

0

Poor

1259

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get the carcustomer service

car was cleannever rent

car availablecredit card

friendly staffeven though

shuttle from the airportcar was dirty

car insuranceper day

great price

10.0

Everything worked great. Pick-up / drop-off shuttle to and from airport was quick and easy. Staff was friendly. No complaints.Reviewed Oct 20 2024

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10.0

Drop off was very efficient.Reviewed Oct 20 2024

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2.0

I arrived on-time with my reservation number (I reserved a van 1 week before) and was told that there must have been a glitch online because they did not have my reservation in their system. They said they didn't have a 7 seater available and there was nothing they could do to help me. I was furious because I needed to drive 6 children to a youth event that evening! I ended up finding another rental at another company for triple the price of the ACE rental. Do not rent from them! Your rental confirmation number does not ensure you get the car you booked!Reviewed Oct 20 2024

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2.0

Ace closed before my flight landed and refused to honor the rental the next morning when they opened. Absolutely won't work with them againReviewed Oct 16 2024

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6.0

Long line at ACE ™️ car rental desk in Albuquerque, New Mexico. On average, there was ONE customer service representative at the desk assisting customers and if we were lucky, the second would help. The vehicle was not in the car located on the damage/receipt that would assist us in finding the car. A few clicks of the door lock, and the car was a couple spots over. I had to take extensive pictures ov dings and scratches because none was noticed on the receipt. (This is not the stress I was hoping for to start out my trip)… The trunk had rocks and small wood pieces where you would normally place luggage… The last time my wife used Ace, she was stranded and the vehicle wouldn’t go into gear. After a couple days they finally replaced it with no apology or anything… she missed the activity she was supposed too arrive for and W/O ANY sorry sir compensatory actions from ACE. It’s almost your FORCED to used a couple of companies that at there because of a lack of staff at the ABQ rental complex.Reviewed Oct 15 2024

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8.0

Unknown that Ace was considered an “offsite” rental. Shuttle service was convenient but it was a two shuttle service from the hotel we stayed at. Long wait to pickup, lots of people at desks just a detriment to customers to your success. Check out agent very professional and helpful. Car checkout and checkin staff were cheerful and pleasant.Reviewed Oct 13 2024

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2.0

hidden pricesReviewed Oct 13 2024

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10.0

Evreting is fine. Very good customer service.Reviewed Oct 13 2024

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2.0

I rented the vehicle on octubre 1st and encountered an issue where the car was towed at 2:42 AM on Friday morning. I promptly contacted the tow truck company to arrange for the return of the vehicle, and I have phone records proving this. However, despite my efforts, the tow company delayed picking up the vehicle until Tuesday, which left me without access to the car for several days. Throughout this period, I reached out to Ace Rent-A-Car multiple times, urging them to retrieve the vehicle, but they failed to act promptly. As a result of their delay, I am now being charged for additional days of car rental, which I believe I should not be responsible for, as the vehicle was not in my possession or available for my use from Friday to Tuesday. I was prepared to pay the standard towing fee immediately, but due to the extended delay, I now face additional charges that I believe are unjustified. I respectfully request a credit for the extra days beyond the initial three days of use, as well as any associated fees caused by the company’s delay in picking up the car. The exact amount I am requesting to be credited back to my account is $356 plus the other amount for the other dispute Very disappointed with ACE. I won’t recommend itReviewed Oct 12 2024

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10.0

The pickup experience at the airport with the empty tables and shuttles that drive away was quite bad.Reviewed Oct 12 2024

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2.0

Very weak customer service at the location.Reviewed Oct 8 2024

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8.0

Disappointed they did not have ANY cars in the class I booked which was compact suv. They do not have Any Toyotas on the lot. Had a TON of Jeep Cherokee vehicles that they tried to "upgrade" me to. I specifically booked a compact suv for gas/mpg purposes. So instead I had to settle for a sedan, which I was not happy about. Also, no where in booking did it say cars can only drive to states that touch/ border Colorado. However, there is a sign at the counter that displays that information as the cars have GPS & you will be fined $500+ if you go beyond those restrictions. That is crucial information customers need to know at the time of booking.Reviewed Oct 7 2024

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• What is the most popular rental car from Ace in Mérignac?

  Intermediate (Volkswagen T-Cross or similar) is the most frequently booked rental car type from Ace in Mérignac.

• How many car rental locations does Ace have in Mérignac?

  Ace has 0 rental locations in Mérignac. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Bordeaux airport (BOD)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from Bordeaux airport (BOD)?

  Yes