Shanghai hotels near Shanghai Landmark Department Store

Cons: Last couple of nights the temp control in the room was not working as effective as it should.

Cons: Concierge team is not the most customer service oriented. They were not responsive and inpatient.

Cons: Coffee maker not the easiest to operate. OK location. Difficult to find taxi but ready access to Metro. Not the most helpful concierge.

Cons: The main restaurant on the 2nd floor offers an excellent buffet breakfast with great international food variety ; however, the staff needs to be more pro-active to ensure an efficient service. On several occasions there were no tables available, not because they were occupied by other guests but because they were not clean. The waiters, seems to be waiting for something to happen because some of them are not pro-active enough, seems they are waiting for instructions, or maybe they prefer to remain in their "comfort zone".

Cons: AC & Heater is very noisy (it won't allow you to sleep at night), Bathroom has see through window so no privacy from the room, beds are very hard, not enough plugs for computers, iPhones, iPads, etc.

Cons: All 5-star hotels in China provide you with two bottles of drinking water per day. Swissotel's bottles were actually half-bottles. This is really nit-picking but I couldn't think of anything else I didn't like!

Cons: Location

Cons: Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.

Cons: Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.

Cons: CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.

Cons: I wish I engaged the breakfast buffet option when I booked with you.

Cons: When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.

Cons: NOTHING

Cons: In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day

Cons: Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.

Cons: Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.

Cons: Been return guest I feel that staff was careless from Front desk arrival to front desk departure. Room was very unwelcome. Change to a room that fridge door snap out of the hatch. Windows were super dirty that it was a shame curtains wete "motel 6 quality. Dirty and missing hooks.

Cons: Nothing

Cons: I went yo use the restroom on the first floor outside elevators and restroom was very stinky, dirty almost or worse than the public metro restroom.

Cons: The internet is getting better at this hotel, but is still unstable. Food at the hotel is not for me, but there are many options close by. The mattress is too firm for me. Being a state owned enterprise, customer service is not a strong point, though various staff will provide reasonable service when asked.