Have services call room first before knocking at the door to provide service.
3 stars
Embassy Suites by Hilton Santa Clara Silicon Valley
Photos of Embassy Suites by Hilton Santa Clara Silicon Valley
Overview
Located in Santa Clara, Embassy Suites Santa Clara - Silicon Valley provides themed 3-star accommodation, as well as a Jacuzzi and an indoor pool. It also offers an express check-in and check-out feature, a 24-hour reception and a 24-hour business centre.
The hotel has 257 rooms and has been recently refurbished. In addition, the multilingual staff are on hand to offer local information.
The rooms at Embassy Suites Santa Clara - Silicon Valley have internet access, a refrigerator and a private bathroom. Also available are ironing facilities, a bathtub and a radio.
Unwind with a drink or enjoy an appetising dinner at the hotel's very own café. Room service is also offered during certain times.
Embassy Suites Santa Clara - Silicon Valley is a short car trip from San Jose International Airport and California's Great America. HP Pavilion at San Jose and San Jose Flea Market are only a brief car ride away.
Latest deals for Embassy Suites by Hilton Santa Clara Silicon Valley
Amenities at Embassy Suites by Hilton Santa Clara Silicon Valley
- Indoor pool
- Fitness center
- Bar/Lounge
- Room service
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Dining
- Microwave
- Bar/Lounge
- Refrigerator
- Coffee machine
- Coffee shop
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Heating
- Air-conditioned
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Cribs available
- Kids meals
- Complimentary breakfast
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Parking
- Private parking
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Bathroom
- Hairdryer
Outdoor
- Garden
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Embassy Suites by Hilton Santa Clara Silicon Valley
8.0
Very good
572 verified ratings
Wonderful
280
Very good
74
Good
74
Okay
52
Fair
41
Mediocre
17
Poor
34
Summary of reviews
Guests say
Guests appreciated the great location and clean rooms, as well as the made-to-order breakfast. However, there were significant complaints about the service, with several guests reporting rude staff and issues with customer service. Noise levels were also a concern, particularly on weekends, with reports of parties and disturbances. Some guests were disappointed with the amenities, including the pool and parking fees.AI-Generated from customer reviews
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Score by provider
8.1 out of 10
20 reviews
4.8 out of 10
2 reviews
7.7 out of 10
9 reviews
All reviews
Pros (+) Breakfast and evening reception were great. Staff was pretty friendly.
Cons (-) Night staff didn't want to make change for me. The room was just a single room, not a 2-room suite like every other Embassy Suites I've visited. Ran out of towels at pool.
Cons (-) Left specific instructions that were not followed through
Cons (-) The staff really needs to monitor the noise level of the kids staying at the hotel while attending sports tournaments. I had to call the front desk EVERY night due to kids yelling in the halls after 10 PM!
Pros (+) Location. very strategic and close to convention center
Cons (-) The price is ridiculous, too high for a mediocre room, large, but very old and noisy.
Cons (-) From the moment you enter the lobby, the blast of painted-over, allegedly-renovated cigarette-saturated waft almost knocks you off your feet. Even the "renovated" rooms feature popcorn ceilings and the stench is unbearable. Guess they should have burned it to the down and started over. I will ever stay in an Embassy Suites again.
Pros (+) At least once a year, our girls will have a dance competition/convention down the road at the Santa Clara Convention Center. We always choose to stay here instead of the hotels that are a bit closer. It's quieter, roomier, and besides, it only takes 5 minutes to drive to the convention center. (You could spend 5 minutes just waiting for an elevator at the other hotel!) The complimentary breakfast ...
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Pros (+) Location and all the amenities was great! Our room was wonderful. Got a bit concerned about noise because our room was close to the elevator and vending machines, but we hardly heard any noise. Tony at the front desk was very helpful and gave great customer service. Thank you Tony!
Pros (+) Location was close to the airport and the larger room was nice. Bed was comfortable.
Cons (-) The room was not clean. Hair on bed and in bed sheets, hair in bathroom and it had a smell that resembled an unclean room. The t.v. Did not have any pay per view movies for the kids or is to watch. Only cable. The pool was dirty and had a horrible smell of dirty gym socks mixed with too much chlorine. Hot tub was luke warm and cloudy. Pool was also cloudy. The lobby was not as nice as other Embass...
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Location
2885 Lakeside Drive, Santa Clara, CA 95054
What's nearby
- Our Lady of Peace Church and Shrine0.6 km
- K1 Speed1.3 km
- Gold Striker1.5 km
- The Grizzly1.5 km
- Intel Museum1.6 km
- Boomerang Bay1.6 km
- California's Great America1.7 km
- Nvidia2 km
- Santa Clara Convention Center2.3 km
- Triton Museum of Art3.7 km
- Oratory of Our Mother of Perpetual Help Chapel4.9 km
- De Saissest Museum5.1 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Embassy Suites by Hilton Santa Clara Silicon Valley
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Santa ClaraGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 3.9 km |
Nearest Airport | San Jose |
Distance to airport | 5.1 km |