Pros (+) All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.
3 stars
The Row Hotel, BW Signature Collection
2404 Stevens Creek Boulevard, San Jose, CA 95128, United States
San Jose, CA
See location+1 408 426 9416Photos of The Row Hotel, BW Signature Collection
Overview
Welcome to The Row Hotel, BW Signature Collection, your gateway to Silicon Valley's tech epicenter. Perfectly positioned in the heart of San Jose, our hotel offers prime proximity to the world's top tech and start-up companies. Just a short drive away, you'll find the headquarters of industry giants like Apple, Google, and Facebook, making us the ideal choice for business travelers and tech enthusiasts alike. Step into our newly renovated rooms, designed with both comfort and productivity in mind. Each space features modern amenities including free high-speed Wi-Fi, ergonomic work desks, and in-room coffee makers to fuel your innovative spirit. Start your day with our complimentary hot breakfast, served from 6:30 a.m. to 9:30 a.m. from Sunday to Saturday, offering a variety of options to energize you for a day of meetings or exploration. Our San Jose hotel's convenient location extends beyond the tech scene. Just steps away, you'll discover the upscale shopping and dining destination of Santana Row. Explore world-class retailers, savor culinary delights, and immerse yourself in the vibrant atmosphere. For even more retail therapy, Westfield Valley Fair Mall is right across the street. After a day of networking or sightseeing, unwind in our fitness center. Looking to explore? San Jose's cultural attractions are at your fingertips. Visit the fascinating Winchester Mystery House, catch a Sharks game at the SAP Center, or explore the innovative exhibits at The Tech Interactive. At The Row Hotel, we're committed to making your stay exceptional. Our knowledgeable staff is always ready to share local insights, from the best coffee shops for your next meeting to hidden gems in the tech community. Whether you're here to close a deal, launch a start-up, or simply soak in the innovative atmosphere of Silicon Valley, we invite you to experience the best of San Jose with us.
Latest deals for The Row Hotel, BW Signature Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Row Hotel, BW Signature Collection
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Bathtub
- Spa bath
- Toilet
- Toilet paper
Services and conveniences
- Business center
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- Bottle of water
- 24hr front desk
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Tumble dryer
Dining
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Carpeted
- Storage available
Bedroom
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Parking and transportation
- Free parking
Fitness
- Fitness center
Reviews of The Row Hotel, BW Signature Collection
7.7
Good
1229 verified ratings
Wonderful
500
Very good
193
Good
203
Okay
99
Fair
82
Mediocre
37
Poor
115
Summary of reviews
Guests say
Guests had mixed feelings about their stay, with many highlighting issues related to cleanliness and service. The rooms were often described as dirty or poorly maintained, and some guests experienced problems with check-in and room assignments. However, the complimentary breakfast received positive remarks, and some guests appreciated the modern decor and helpful staff.AI-Generated from customer reviews
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8 out of 10
897 reviews
6.2 out of 10
45 reviews
8.1 out of 10
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7.4 out of 10
10 reviews
All reviews
Pros (+) Staff was very friendly. Very nice decor. Easy access to your room - You don't have to walk through a huge lobby. Easy to go to Falafel's Drive In and the mall.
Cons (-) Bedding and bath towels were not normal hotel quality. Was not a fan of the way the comforter was easily exposed. Wasn't in a traditional duvet cover and could see the stains of the actual comforter when the sheet was pulled at certain angles.
Cons (-) arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experie...
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Cons (-) Pillows were hard, get softer pillows
Pros (+) We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great.
Cons (-) It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.
Pros (+) The cleanliness, the simple yet nice decoration, the courteous personnel.
Cons (-) nothing, really.
Pros (+) The staff are very welcoming and accomodating. They always answered any questions with a smile, and were very quick to respond to any needs we had. The room was very clean, but there was street noise during the day. They had a nice breakfast in the mornings.
Cons (-) Difficult finding restaurants to go to. They need to have a restaurant guide/intertainment guide in the room. When we asked about places to eat, they were very accomodating and even gave us some coupons to use.
Pros (+) The room was very nice & comfortable for a business trip. The breakfast, free wifi & gym were nice perks.
Cons (-) The shower was weak. The refrigerator in the room was a bit noisy when the motor kicked in. And the freezer leaked water into the frig section. There are only two restaurants near by, which I don't particularly care for that type of food. They don't look that great either. So I had to drive if I wanted anything, groceries, restaurants or pharmacies.
Pros (+) Nice remodeled room, minus the bathroom. Staff really helpful and was in a good location close to restaurants and shopping.
Cons (-) There is a ton of road noise all day and night from cars and trucks. Sounds your windows were open all night. They should've upgraded the windows to block this noise.
Pros (+) The room was clean, location was good. Place was nicer after their recent construction. The Housekeeping staff was great.
Cons (-) Booked a room with two Queen beds, even called earlier in the day and confirmed. When I arrived, was told there was only single King bed rooms available, no help at all at the front desk.
Location
2404 Stevens Creek Boulevard, San Jose, CA 95128
What's nearby
- Santana Row1.1 km
- San Jose Municipal Rose Garden1.2 km
- Winchester Mystery House1.3 km
- Santa Clara University2.9 km
- SAP Center at San Jose3.3 km
- San Jose McEnery Convention Center4.2 km
- San Jose Museum of Art4.2 km
- Cathedral Basilica of St Joseph4.2 km
- San Jose Repertory Theater4.5 km
- Santa Clara County Federal Credit Union5 km
- San Jose State University5.1 km
- San Jose Flea Market7.4 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Row Hotel, BW Signature Collection
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See most recommended stays in San JoseGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 4.6 km |
Nearest Airport | San Jose |
Distance to airport | 4.4 km |