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The Reef 28
4 stars

The Reef 28

1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 873 4120
From
₱4,747
Cheapest

rate per night

8.1
Very good
based on 2226 reviews
2,226 reviews
Room type
Provider
Nightly total
Deluxe room
₱4,747
Standard room
₱6,241
Double room
₱9,311

Photos of The Reef 28

Overview

Rating

Just 10 minutes' walk from Terminal Foranea de Autobuses Station, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has a convenient location, making it an ideal place to stay when visiting Playa del Carmen. It is located in the area's popular nightlife district, just a short walk from Mamitas Beach Club.

The hotel offers a Jacuzzi and an indoor pool as well as a gym. Guests can try out the recreational activities on offer, such as a sauna and billiards.

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has 120 well-appointed rooms that are filled with a variety of essential facilities to ensure guests have an enjoyable stay. They are also equipped with a microwave, a mini bar and a hair dryer.

The hotel is situated in the City's well-known shopping district. Xcaret Eco Theme Park and Xcaret Archaeological Site are only 20 minutes away by car.

Rating
8.1
Very good
Based on 2,226 verified guest reviews

Latest deals for The Reef 28

Sun 5/4
Mon 5/5
King room
1 king bed
bed type unknown
1 king bed
Queen room
bed type unknown
2 queen beds
bed type unknown
Standard room
bed type unknown
bed type unknown
bed type unknown
Deluxe room
2 queen beds
2 queen beds
2 queen beds
Double room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at The Reef 28

  • Adults only
  • Snorkeling
  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Coffee machine

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Pool and spa

  • Heated pool
  • Infinity pool
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Private pool
  • Spa and wellness center
  • Rooftop pool
  • Massage
  • Pool bar
  • Sauna

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper

Things to do

  • Gift shop
  • Beach access
  • Board games/puzzles
  • Game room
  • Scuba diving
  • Diving
  • Snorkeling
  • Table tennis
  • Pool table
  • Night club

Services and conveniences

  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Tour desk
  • Key card access
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

Accessibility and suitability

  • No smoking
  • Private entrance
  • Disabled Access
  • Adults only
  • Elevator
  • Accessible by elevator
  • Upper floors accessible by elevator

General

  • Storage available
  • Quiet street view
  • Sea view
  • Seating area
  • Sofa
  • Telephone
  • City view

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Dining table

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • Radio
  • TV

Parking and transportation

  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Kitchen

  • Kitchen
  • Microwave
  • Stovetop
  • Coffee machine

Outdoor

  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Laundry

  • Laundry facilities
  • Iron and ironing board

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness center
  • Fitness room

Workspace

  • Desk

Reviews of The Reef 28

8.1
Very good
2226 verified ratings
Wonderful
1303
Very good
359
Good
230
Okay
102
Fair
91
Mediocre
50
Poor
91

Summary of reviews

Guests say
Guests appreciated the great location and amenities of the hotel, including spacious rooms and good food options. However, many reviews highlighted significant issues with noise levels, cleanliness, and service, leading to a perception of poor value for money. The aggressive upselling tactics and maintenance problems further detracted from the overall experience.
AI-Generated from customer reviews
Location9 out of 10
Amenities8.5 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
Value for Price2 out of 10
Noise Level0.5 out of 10
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All reviews

9.1
Wonderful
David, Jul 2019
Pros (+) The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!
Cons (-) You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in...
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Location

1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo

What's nearby

  • Beyond Diving12 m
  • Mexico Blue Dream93 m
  • La Fe122 m
  • Mamita's Beach Club230 m
  • O2 Mexico370 m
  • Parque 28 de julio0.9 km
  • Albertos SCUBA1.2 km
  • Terminal Marítima de Playa del Carmen1.5 km
  • Guadalupe Church1.6 km
  • 5th Avenue1.8 km
  • Aviario Xaman Ha2.1 km
  • The Reef Marina2.9 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at The Reef 28

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at The Reef 28

  • Where is The Reef 28 located?

    The Reef 28 is located at 1 Ave. Norte y Calle 28 Norte in Gonzalo Guerrero, 1.3 km from the center of Playa del Carmen. Beyond Diving is the closest landmark to The Reef 28.

  • When is check-in time and check-out time at The Reef 28?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at The Reef 28.

  • Does The Reef 28 offer free Wi-Fi?

    Yes, The Reef 28 offers free Wi-Fi.

  • Does The Reef 28 offer free parking?

    Yes, The Reef 28 offers free parking.

  • How far is The Reef 28 from the airport?

    The Reef 28 is 19.3 km from Cozumel. The Reef 28 is 49.6 km from Cancun.

  • Does The Reef 28 have a pool?

    Yes, The Reef 28 has a pool onsite.

  • How does KAYAK find such great The Reef 28 hotel deals?

    KAYAK scours the web for all room deals available at The Reef 28 in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Reef 28 and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Reef 28.

See more FAQs

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Good to know

Value for money

8.0

Distance to city center

1.3 km

Nearest Airport

Cozumel

Distance to airport

19.1 km

Everything you need to know for your stay in Playa del Carmen