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Portea Hotel
3 stars

Portea Hotel

Av. 10, Between Calle 56 & 58, Lote No.3, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 803 7528
7.5
Good
based on 78 reviews
78 reviews
Provider
Provider for Portea Hotel
Provider for Portea Hotel
Provider for Portea Hotel

Photos of Portea Hotel

Latest deals for Portea Hotel

Sun 5/4
Mon 5/5

Amenities at Portea Hotel

  • Free Wi-Fi
  • Parking
  • Laundry service
  • 24hr front desk
  • Safe
  • Disabled Access
  • Elevator
  • Pool

Accessibility and suitability

  • Elevator
  • Disabled Access

Parking and transportation

  • Parking

Laundry

  • Laundry service

Health and safety

  • Safe

Services and conveniences

  • 24hr front desk

Basics

  • Free Wi-Fi

Pool

  • Pool

Reviews of Portea Hotel

7.5
Good
78 verified ratings
Wonderful
22
Very good
13
Good
17
Okay
10
Fair
9
Mediocre
3
Poor
4

Summary of reviews

Guests say
Guests frequently mentioned poor service and cleanliness issues, with several reviews highlighting negative experiences with staff and room conditions. However, many appreciated the hotel's location, close to attractions and amenities, and some enjoyed the rooftop pool and breakfast offerings. Overall, while there are positives, the service and cleanliness concerns significantly impacted guest satisfaction.
AI-Generated from customer reviews
Location8 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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Score by provider

All reviews

7.1
Good
Anonymous, Jan 2018
Pros (+) Spacious penthouse suite though different from photos and end of 5th Avenue which makes it easy to access on foot.
Cons (-) Only 1 staff member spoke English so when he wasnt there the others would not assist. The pictures were a bit different from the site. The jacuzzi broken but 2 other pools were great. The showers were lousy installed low and no water pressure and couldnt open bathroom doors more than halfway. We learned we far overpaid compared to others staying there. Overall very spacious and clean, free coffee ...
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Location

Av. 10, Between Calle 56 & 58, Lote No.3, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Guadalupe Church0.7 km
  • O2 Mexico0.7 km
  • 5th Avenue0.8 km
  • Beyond Diving1 km
  • Mexico Blue Dream1.1 km
  • Mamita's Beach Club1.1 km
  • La Fe1.1 km
  • Parque 28 de julio1.9 km
  • Albertos SCUBA2.2 km
  • Terminal Marítima de Playa del Carmen2.5 km
  • Aviario Xaman Ha3.1 km
  • The Reef Marina3.9 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Portea Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Portea Hotel

  • Where is Portea Hotel located?

    Portea Hotel is located at Av. 10, Between Calle 56 & 58, Lote No.3, 2.2 km from the center of Playa del Carmen. Guadalupe Church is the closest landmark to Portea Hotel.

  • When is check-in time and check-out time at Portea Hotel?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Portea Hotel.

  • Does Portea Hotel offer free Wi-Fi?

    Yes, Portea Hotel offers free Wi-Fi.

  • How far is Portea Hotel from the airport?

    Portea Hotel is 19.2 km from Cozumel. Portea Hotel is 48.3 km from Cancun.

  • Does Portea Hotel have a pool?

    Yes, Portea Hotel has a pool onsite.

  • How does KAYAK find such great Portea Hotel hotel deals?

    KAYAK scours the web for all room deals available at Portea Hotel in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Portea Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Portea Hotel.

See more FAQs

Nearby hotels and places to stay

Closest

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3-star hotel
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Terrasse Hotel Playa del Carmen
8 Excellent (441 reviews)0.02 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,520+
3-star hotel
12% cheaper
Balkon Boutique Hotel
8.3 Excellent (549 reviews)0.12 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,806+
3-star hotel
We Express Hotel Playa del Carmen
8.2 Excellent (116 reviews)0.12 kmWi-Fi, Cable or satellite TV₱3,872+
2-star hotel
46% cheaperPlaza del Sol0.13 kmRoom service, Free Wi-Fi₱1,740+

Cheapest

See cheapest stays in Playa del Carmen
2-star hotel
46% cheaperPlaza del Sol0.13 kmRoom service, Free Wi-Fi₱1,740+
3-star hotel
21% cheaper
Terrasse Hotel Playa del Carmen
8 Excellent (441 reviews)0.02 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,520+
3-star hotel
12% cheaper
Balkon Boutique Hotel
8.3 Excellent (549 reviews)0.12 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,806+
3-star hotel
9% cheaper
Polo 15
8.5 Excellent (2 reviews)0.17 kmWi-Fi₱2,918+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
9% cheaper
Polo 15
8.5 Excellent (2 reviews)0.17 kmWi-Fi₱2,918+
3-star hotel
12% cheaper
Balkon Boutique Hotel
8.3 Excellent (549 reviews)0.12 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,806+
3-star hotel
We Express Hotel Playa del Carmen
8.2 Excellent (116 reviews)0.12 kmWi-Fi, Cable or satellite TV₱3,872+
3-star hotel
21% cheaper
Terrasse Hotel Playa del Carmen
8 Excellent (441 reviews)0.02 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas₱2,520+

Good to know

Value for money

6.0

Distance to city center

2.2 km

Nearest Airport

Cozumel

Distance to airport

19.4 km

Everything you need to know for your stay in Playa del Carmen

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