Search
Photos
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays
Occidental at Xcaret Destination
5 stars

Occidental at Xcaret Destination

Carretera Federal 307, Km 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 871 5400
From
₱8,796
Cheapest

rate per night

8.2
Very good
based on 1918 reviews
1,918 reviews
Room type
Provider
Nightly total
Deluxe room
₱8,796
Standard room
₱12,728
Luxury room
₱20,906

Photos of Occidental at Xcaret Destination

Latest deals for Occidental at Xcaret Destination

чт 5/1
пт 5/2
Deluxe room
1 king bed
bed type unknown
bed type unknown
Luxury room
bed type unknown
bed type unknown
bed type unknown
Standard room
bed type unknown
bed type unknown
bed type unknown
How do payments to us affect ranking and how do we rank results?
Learn more
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Occidental at Xcaret Destination

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key access
  • Key card access
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

Things to do

  • Gift shop
  • Board games/puzzles
  • Game room
  • Darts
  • Scuba diving
  • Archery
  • Snorkeling
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Pool table
  • Night club

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Dining

  • Fruits
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Kettle
  • Coffee machine
  • Dining area
  • Dining table

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness center
  • Saltwater pool
  • Massage
  • Pool bar
  • Sauna

Accessibility and suitability

  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled Access
  • Elevator
  • Accessible by elevator
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper

General

  • Family rooms
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Slippers
  • Telephone
  • Tile/marble floor

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Complimentary breakfast
  • Playground

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Clothes rack
  • Wardrobe or closet

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board
  • Drying rack for clothing

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness center
  • Tennis

Workspace

  • Desk

Reviews of Occidental at Xcaret Destination

8.2
Very good
1918 verified ratings
Wonderful
981
Very good
299
Good
226
Okay
130
Fair
115
Mediocre
56
Poor
111

Summary of reviews

Guests say
Guests appreciated the hotel's beautiful location and cleanliness, with many praising the friendly staff and well-maintained grounds. However, numerous reviews highlighted issues with service, including poor communication, lack of information, and inadequate staff presence. The food quality was also a common concern, with several guests finding it subpar. Overall, while the hotel has potential with its amenities and setting, improvements in service and dining options are needed.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service2 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

6.0
Okay
Richard, Feb 2023
Rooms are ok but bathroom doors no privacy and super noisy. Had a junior suite and the couch was absolutely terrible! All inclusive - food aspect probably worst I have had, ended up getting sick twice.
6.0
Okay
ervin, Feb 2022
Nice scenery very good beach. Horrible food. Probably the worst food I’ve had in a resort. We had to go out in town to eat good flavor food.
10
Wonderful
Jennifer, Feb 2020
Pros (+) Loved everything.
Cons (-) Everything was great!!
9.7
Wonderful
luis j, Dec 2019
Pros (+) The breakfast and food was excelent. The location was amazing. Definitely, I'll be back!
Cons (-) All was perfect
10
Wonderful
Rodrigo, Jan 2018
Pros (+) Facillities, food, location, cleanliness.
Cons (-) Dont expect to have a big beach area. The internet isn't good at all and they charge for it. The juice in the restaurants isn´t natural and the taste could be better.
6.2
Okay
Abia, Aug 2017
Pros (+) The location was pretty
Cons (-) Reminding staff to clean our room.

Location

Carretera Federal 307, Km 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.6 km
  • Xcaret Archaeological Site0.6 km
  • Xcaret Spa0.8 km
  • Terminal marítima Punta Venado2 km
  • Underwater Technical World3.5 km
  • Playacar Golf Club4.2 km
  • The Reef Marina4.4 km
  • Aviario Xaman Ha5.2 km
  • Terminal Marítima de Playa del Carmen5.9 km
  • Albertos SCUBA6.1 km
  • Parque 28 de julio6.4 km
  • La Fe7.2 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Occidental at Xcaret Destination

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Occidental at Xcaret Destination

  • Why should I book my stay at Occidental at Xcaret Destination?

    Ideally located right next to the Xcaret Eco-Archeological Park, Occidental at Xcaret Destination features plenty of Mayan ruins and natural river formations, ensuring a unique landscape and cultural experience for your holiday. It also offers a large range of services, such as currency exchange and medical services. And for those planning to visit the park, an Unlimited Xcaret Package is available for purchase, which includes unlimited access to the park, tequila and fruits on arrival in your room, and a discount on the Special Mayan Massage "WAYAK".

  • How can I get to Occidental at Xcaret Destination from Cancun International Airport?

    The easiest way to transfer to the hotel from Cancun International Airport is by catching a taxi from outside the terminal at the Arrivals level. The taxi fare will cost around 1,400 MXN (about 75 USD) and you can even pay for the fare using a credit card if you do not have cash on you. If you decide to rent a car for the duration of your stay, you will find most of the international car rental agencies such as Avis, Hertz and National located at the airport. Finally, the hotel is able to provide transfer from the airport for a fee which depends on the number of passengers.

  • Are there any services for couples that are staying at Occidental at Xcaret Destination?

    If you are celebrating a special occasion, look into booking a romantic dinner for two in one of the hotel’s restaurants, and you can make it even more memorable by asking for a romantic dinner at the beach. The spa at Occidental at Xcaret Destination also offers Couples Massages, which you can choose to have indoor in the spa, or for a more exclusive setting ask for a couples massage outdoors under the waterfall.

  • What are my options if I want to organize my wedding at Occidental at Xcaret Destination?

    Being an all-inclusive resort and in such a unique location, Occidental at Xcaret Destination is the perfect place to organize your wedding whether you’re planning a small or large celebration. You will be able to choose from 3 different available spaces for the ceremony, which can be a civil one, symbolic, or even of Mayan tradition. If you don’t want to spend too much time planning, you can even choose from one of the available wedding packages that already have all the essentials included.

  • What are there any business facilities at Occidental at Xcaret Destination?

    If you are looking to organize a business event, the resort has a room to suit your needs. The Xel-ha Lounge is perfect for meetings and can be set up in different configurations, with the maximum capacity at 90 persons if seated, and can be divided into smaller rooms for more intimate meetings. The Convention Center can hold up to 1,140 persons and is perfect for larger events. Both rooms come equipped with all the necessary multimedia equipment.(Prices checked 01/05/19).

  • Where is Occidental at Xcaret Destination located?

    Occidental at Xcaret Destination is located at Carretera Federal 307, Km 282, 6.1 km from the center of Playa del Carmen. Xcaret Park is the closest landmark to Occidental at Xcaret Destination.

  • When is check-in time and check-out time at Occidental at Xcaret Destination?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Occidental at Xcaret Destination.

  • Does Occidental at Xcaret Destination offer free Wi-Fi?

    Yes, Occidental at Xcaret Destination offers free Wi-Fi.

  • Does Occidental at Xcaret Destination offer free parking?

    Yes, Occidental at Xcaret Destination offers free parking.

  • How far is Occidental at Xcaret Destination from the airport?

    Occidental at Xcaret Destination is 20.7 km from Cozumel. Occidental at Xcaret Destination is 55.9 km from Cancun.

  • Does Occidental at Xcaret Destination have a pool?

    Yes, Occidental at Xcaret Destination has a pool onsite.

  • How does KAYAK find such great Occidental at Xcaret Destination hotel deals?

    KAYAK scours the web for all room deals available at Occidental at Xcaret Destination in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Occidental at Xcaret Destination and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Occidental at Xcaret Destination.

See more FAQs

Nearby hotels and places to stay

5-star hotel
Hotel Xcaret Mexico
9 Excellent (1,965 reviews)0.04 kmPrivate beach, adults only, Outdoor pool₱46,956+
Vidanta Grand Luxxe Residence 1br
0.15 kmAdults only, Fitness center, Coffee machine₱36,067+
Vidanta Grand Luxxe 2 Bedroom
0.26 kmOutdoor pool, Fitness center, TV₱100,498+
4-star hotel
Hotel Xcaret Casa Agua
10 Excellent (2 reviews)0.52 km₱47,276+
4-star hotel
25% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.2 Excellent (163 reviews)1.28 kmOutdoor pool, Spa and wellness center, Restaurant₱7,534+
5-star hotel
Hotel Xcaret Arte - Adults Only
9.3 Excellent (913 reviews)0.89 kmPrivate beach, adults only, snorkeling₱33,328+
Vidanta Grand Luxxe Residence 1br
0.15 kmAdults only, Fitness center, Coffee machine₱36,067+
5-star hotel
Hotel Xcaret Mexico
9 Excellent (1,965 reviews)0.04 kmPrivate beach, adults only, Outdoor pool₱46,956+
4-star hotel
Hotel Xcaret Casa Agua
10 Excellent (2 reviews)0.52 km₱47,276+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.5 Excellent (43 reviews)0.88 kmAdults only, snorkeling, Outdoor pool₱104,576+
5-star hotel
Hotel Xcaret Arte - Adults Only
9.3 Excellent (913 reviews)0.89 kmPrivate beach, adults only, snorkeling₱33,328+
4-star hotel
25% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.2 Excellent (163 reviews)1.28 kmOutdoor pool, Spa and wellness center, Restaurant₱7,534+

Good to know

Value for money

8.0

Distance to city center

6.1 km

Nearest Airport

Cozumel

Distance to airport

20.7 km

Everything you need to know for your stay in Playa del Carmen