Was never given the room I booked so never even went to the room
4 stars
The Westin Pasadena
191 North Los Robles Avenue, Pasadena, CA 91101, United States
Pasadena, CA
See location+1 626 792 2727Photos of The Westin Pasadena
Overview
Located close to Lake Los Angeles Metro Station, The Westin Pasadena offers guests an ideal base when in Pasadena. It provides a gym, as well as a free shuttle service, a Jacuzzi and an outdoor pool.
All the rooms at The Pasadena Westin provide a desk, plus all the essentials for a comfortable stay.
On-site dining options include Ventanas Restaurant and Bar, which provides an ideal spot to enjoy a meal. In the evening, guests are invited to enjoy a drink in the comfortable lounge bar. A wide variety of cafés and restaurants are also found in the surrounding area.
Westin Hotel Pasadena (California) is less than a 40-minute drive from Los Angeles International Airport and Old Town Pasadena is a short walk away. It is ideally located for sightseeing in local area, with the Pasadena Museum of California Art within a five-minute walk.
Latest deals for The Westin Pasadena
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Westin Pasadena
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Shuttle service (free)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Hypoallergenic
- No smoking
- Toilet with grab rails
- Private entrance
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Parking and transportation
- Shuttle service (free)
- EV charging station
- Parking
- Valet parking
- Private parking
General
- Window
- Family rooms
- Seating area
- Telephone
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Pool and spa
- Spa
- Hot tub
- Outdoor pool
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Terrace/Patio
- Garden
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bedroom
- Alarm clock
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of The Westin Pasadena
8.5
Very good
1513 verified ratings
Wonderful
939
Very good
187
Good
137
Okay
67
Fair
59
Mediocre
43
Poor
81
Summary of reviews
Guests say
Guests appreciated the great location and excellent service provided by the staff, highlighting the comfort of the beds and the overall facilities. However, several reviews pointed out cleanliness issues, such as moldy smells and bathrooms not being spotless, as well as some maintenance problems with amenities.AI-Generated from customer reviews
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Pairs more for a room two two beds. Was given a king bed only for our family. No return of the amount of difference.
Because I booked through a third party, and arrived late at night after a flight delay, they didn’t have the room type I pre-paid. I needed two beds, and a roll away was a fire hazard in a king room. They reluctantly switched me to the type I had originally booked the next morning.
The TV was old playing analog old movies and infomercials.
This facility is dated. The wear and tear are showing (e.g., there was visible damage on the door frame). The bathroom wall had big stains, and the protective glass of the artwork in the bathroom had visible stains (that were different than the stains on the wall). It surely is not what you would expect from a 4-star hole in the US (let alone an upscale city like Pasadena). The tea bag refills on ...
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Pros (+) Location
Cons (-) Had to use service elevator outside lobby to get to rooms. Bathroom has little space to hang towel... like one hook and one small bar. The door to the bathroom is on rails and it gets stuck twice because something was probably bent. No bottled water in the room.
Pros (+) Customer service was amazing the bed was so comfortable and location was ideal
Cons (-) Nothing
Cons (-) Noisy, customers talking in hallway late at night & early am. Didn't have room set up as requested.
Cons (-) Parking privileges in and out not needing to pay.
Pros (+) nice property in a good area to walk to resturants and shops. alot to see. nice pool area . very comfortable bed.
Location
191 North Los Robles Avenue, Pasadena, CA 91101
What's nearby
- Fuller Theological Seminary158 m
- Pasadena City Hall253 m
- USC Pacific Asia Museum270 m
- Pasadena Museum of California Art280 m
- Scottish Rite Cathedral318 m
- Paseo Colorado0.5 km
- Pasadena Playhouse0.6 km
- Pasadena Visitors Center0.6 km
- Hilton Pasadena0.7 km
- Old Pasadena0.9 km
- Norton Simon Museum1.7 km
- Pasadena Museum of History1.8 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Westin Pasadena
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Westin Pasadena
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See most recommended stays in PasadenaGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 0.3 km |
Nearest Airport | Burbank Bob Hope |
Distance to airport | 20.8 km |