Pros (+) nothing good
Cons (-) the worst experience ever in SPG/Marriott hotel. the staffs are lazy. I can not feel and warm hospitalit and only not welcome. sucks.
4 stars
Sheraton Memphis Downtown Hotel
Photos of Sheraton Memphis Downtown Hotel
Overview
Experience the charm of Memphis, Tennessee from Sheraton Memphis Downtown Hotel. Centrally located in the heart of downtown, our hotel near the Beale Street Entertainment District is conveniently connected to Renasant Convention Center via a skywalk. Start your morning with a Starbucks® coffee from our on-site restaurant, Crossroads Tavern & Grille, or stop by in the evening for delicious Southern fare. The Library, our pop-up speakeasy style pizza bar, is perfect for group business or social outings in downtown Memphis. Stay active by taking advantage of our newly-updated, modern fitness center boasting views of the cityscape. Our hotel in Memphis, TN, downtown, offers more than 14,000 square feet of event space, with an additional 350,000 square feet of space available at the Renasant Convention Center, located next-door. Unwind from the day in spacious hotel rooms and suites with complimentary Wi-Fi and our Sheraton Signature Sleep Experience beds. Travel is reimagined at Sheraton Memphis Downtown Hotel.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Sheraton Memphis Downtown Hotel
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Accessible by elevator
- Hypoallergenic
- Adapted bath
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
- Pants press
Parking and transportation
- Parking
- Valet parking
- Private parking
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sheraton Memphis Downtown Hotel
7.3
Good
1920 verified ratings
Wonderful
712
Very good
262
Good
255
Okay
162
Fair
203
Mediocre
105
Poor
222
Summary of reviews
Guests say
Guests appreciated the hotel's location and amenities, particularly the convenient trolley service. However, many expressed dissatisfaction with the service quality, cleanliness of the rooms, and issues with room maintenance. The high prices for certain services, like the morning buffet, also drew criticism.AI-Generated from customer reviews
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Score by provider
7.3 out of 10
1200 reviews
7.2 out of 10
342 reviews
6.4 out of 10
5 reviews
7.4 out of 10
15 reviews
All reviews
Pros (+) Clean and courteous staff
Cons (-) Tub/shower
Pros (+) Location was excellent. Connects to the convention center. Trolley stop is just outside the doors.
Cons (-) No electric vehicle hookups. Valet is $26/night but no setup for EV charging. Because of this would not have stayed there if was not part of a group booking.
Cons (-) There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
Pros (+) The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor.
Cons (-) Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
Pros (+) Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast
Cons (-) housekeeping forgot to clean 1day for the price it should be microwave in room
Pros (+) Location
Cons (-) Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
Pros (+) The bed was exquisite and especially the linen, just like I have at home
Cons (-) The price
Pros (+) Staff was wonderful
Cons (-) Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
Pros (+) Location was excellent along with the fitness center. Very much enjoyed it.
Location
250 North Main Street, Memphis, TN 38103
What's nearby
- Fire Museum of Memphis0.4 km
- Memphis Pyramid0.5 km
- Mud Island River Park0.7 km
- Autozone1.2 km
- St Mary's Episcopal Cathedral1.3 km
- Beale Street1.4 km
- One Beale1.5 km
- FedEx Forum1.5 km
- Sun Studio1.8 km
- National Civil Rights Museum2 km
- Memphis & Arkansas Bridge3.6 km
- Memphis Zoo4.9 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Sheraton Memphis Downtown Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Value for money | 7.0 |
|---|---|
Distance to city center | 0.3 km |
Nearest Airport | Memphis |
Distance to airport | 13.7 km |