Pros (+) This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.
Cons (-) Nothing to dislike.
5 stars
Pan Pacific Hanoi
Photos of Pan Pacific Hanoi
Overview
Situated in Hanoi, Pan Pacific Hanoi is within a 10-minute drive of West Lake and provides free public parking on site. This 5-star hotel features views of West Lake, Red River and Truc Bach Lake, as well as an indoor pool.
Pan Pacific Hanoi boasts a variety of deluxe amenities and services, such as a limousine service and Spa. Facilities include free wireless internet, a 24-hour reception and an express check-in and check-out feature.
The hotel offers rooms equipped with a mini bar, a coffee maker and a refrigerator. They are all fully air conditioned and feature private bathrooms with luxury toiletries.
Pan Pacific Hanoi boasts convenient dining options, such as Chinese cuisines at Ming Restaurant and local and international food at Pacifica. In the evening, guests are welcome to relax in the lounge bar.
The hotel offers disabled parking for guests travelling with a car. Quan Thanh Temple and Truc Bach Lake are within walking a distance.
Latest deals for Pan Pacific Hanoi
Deluxe room
King room
Premier room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Pan Pacific Hanoi
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Free parking
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Lake view
- Storage available
- River view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Dining room
- Snack bar
- Breakfast in the room
- Dining table
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Spa and wellness center
- Rooftop pool
- Massage
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Oven
- Microwave
- Refrigerator
- Dining area
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Designated smoking area
- Disabled Access
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Washing machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Shared lounge/TV area
- TV
- DVD player
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
Outdoor
- Terrace/Patio
- Grill
- Balcony
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Pan Pacific Hanoi
8.6
Very good
946 verified ratings
Wonderful
531
Very good
182
Good
118
Okay
56
Fair
27
Mediocre
13
Poor
19
Summary of reviews
Guests say
Guests had mixed experiences at the hotel with significant concerns regarding the service, as many pointed out slow, unresponsive, or poor service from the staff, especially during breakfast and at the rooftop restaurant. However, the location received positive feedback for being calm and beautiful, making it a pleasant place for relaxation. Cleanliness was generally acceptable, but some guests noted minor issues. Overall, while some enjoyed their stay and praised certain aspects, the service left room for improvement.AI-Generated from customer reviews
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Score by provider
8.6 out of 10
397 reviews
8.8 out of 10
80 reviews
9.8 out of 10
1 review
All reviews
Location
1 Thanh Nien Road, Ba Dinh District, Hanoi 10000
What's nearby
- Truc Bach Lake0.5 km
- West Lake1.3 km
- Presidential Palace1.3 km
- Ho Chi Minh Mausoleum1.6 km
- Hanoi Citadel1.7 km
- Dong Xuan Market1.7 km
- Ho Chi Minh Museum1.8 km
- Vietnam Military History Museum2 km
- National Museum of Fine Arts2.2 km
- St. Joseph Cathedral2.6 km
- Temple of Literature2.6 km
- Hanoi City Centre2.7 km
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Pan Pacific Hanoi
Low season | October |
|---|---|
High season | October |
Average price (weekend night) | ₱7,316 |
When to book a room at Pan Pacific Hanoi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in HanoiGood to know
Value for money | 8.3 |
|---|---|
Distance to city center | 4.5 km |
Nearest Airport | Hanoi Noibai |
Distance to airport | 19.3 km |