Pros (+) Room, Location
4 stars
Royal Sonesta Chicago Downtown
Photos of Royal Sonesta Chicago Downtown
Overview
Royal Sonesta Chicago Riverfront is located in Chicago and is close to the Art Institute of Chicago. Views of Chicago River and the local area can also be admired from the property.
This art deco hotel provides an in-house fitness centre, free Wi-Fi and a ballroom. Staff are available 24/7 and can help with booking tours and tickets.
Royal Sonesta Chicago Riverfront provides chic rooms equipped with a hair dryer, plus all the essentials to ensure a comfortable stay.
During their stay, guests can enjoy breakfast, lunch and dinner at Hoyt's, which offers American dishes. A choice of cafés and restaurants can also be found nearby.
The hotel is situated on the shores of Lake Michigan and is within walking distance of the Chicago Theater and the Michigan Avenue Bridge. Magnificent Mile, Chicago Loop and Millennium Park are a short stroll away.
Latest deals for Royal Sonesta Chicago Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Royal Sonesta Chicago Downtown
- Fitness center
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
- Meeting/Banquet facilities
- Internet
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Concierge service
- Meeting/Banquet facilities
- Private check-in/check-out
- 24hr front desk
Basics
- Wi-Fi (surcharge)
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Smoke alarms
- Heating
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- Valet parking
- Private parking
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
Workspace
- Fax/photocopying
- Desk
General
- Family rooms
- Storage available
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Royal Sonesta Chicago Downtown
8.7
Very good
3220 verified ratings
Wonderful
1734
Very good
593
Good
463
Okay
161
Fair
140
Mediocre
46
Poor
83
Summary of reviews
Guests say
Guests appreciated the hotel's location and views, especially near attractions like Navy Pier and Michigan Avenue. However, many expressed dissatisfaction with the service, citing unhelpful staff and long wait times. Cleanliness was also a concern, with reports of dirty bathrooms and outdated facilities. Overall, while the location is a highlight, improvements in service and maintenance are needed.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
8.7 out of 10
1772 reviews
8.3 out of 10
109 reviews
9.1 out of 10
32 reviews
8.6 out of 10
37 reviews
All reviews
Pros (+) Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Cons (-) Charging $300 for potential incidental usage is exorbitant.
Pros (+) That shower in the king room was to die for.
Cons (-) No air vents in the bathroom.
Pros (+) The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons (-) The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
Pros (+) Great downtown location
Cons (-) An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
Pros (+) Great price and location.
Cons (-) The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
Pros (+) Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons (-) Facing the Trump Tower.......
Pros (+) Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Cons (-) No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
Pros (+) Perfect location, easy access to shopping, restaurants and museums
Cons (-) A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
Pros (+) Everything in the room will be good! view is the best!!! Location is the best of the best!
Cons (-) When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
Location
71 East Wacker Drive, Chicago, IL 60601
What's nearby
- Michigan Avenue Bridge188 m
- Chicago Theater253 m
- Millennium Park0.6 km
- Magnificent Mile0.8 km
- Michigan Avenue0.8 km
- Art Institute of Chicago0.9 km
- Museum of Contemporary Art1.1 km
- River North1.2 km
- Chicago Board of Trade Building1.2 km
- Willis Tower1.3 km
- Grant Park1.3 km
- Navy Pier1.9 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Royal Sonesta Chicago Downtown
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Value for money | 8.4 |
|---|---|
Distance to city center | 1.3 km |
Nearest Airport | Chicago Midway |
Distance to airport | 14.9 km |