4.4 OkayAug 29 2019
Pros: The line to the bus to the office took over an hour. I was led to believe the rental desk was located in the airport.
10.0 ExcellentMar 30 2019
Cons: Excellent value and car equipped with studded snow tires which we needed in tough driving conditions.
8.8 ExcellentJan 29 2019
Pros: Check in was easy and simple.Cons: The shuttle back to the airport left me as I was walking to the vehicle. Since the airport is small, Enterprise could've offered to shuttle me back to the terminal. Instead, I had to wait in the cold for 20 minutes for a other shuttle.
5.6 OkayJun 30 2018
Gave us a car with a known mechanical issuePros: Staff were friendly. Pick up and drop off went quickly- sometimes too quickly.Cons: We had reserved a Jeep Wrangler, and they first gave us a Dacia Duster. Which is not even close. It was older and very dirty inside, and had many scratches and dings on the outside. We drove it less than five miles, and noticed an awful sound when we turned tightly. We looked and determined that the interior of the wheel well was loose and the wheel was rubbing it when we turned. When we took it back, they said ‘oh yeah, the Duster makes a weird noise when you turn, but it’s not serious’. We refused that car, and we’re goven a substitute (again, nowhere close to similar to a Jeep Wrangler), but cleaner. This time though, it was pouring rain and they had a long line, and when the guy brought us the second car he almost ran over our son because he was backing up so quickly and then just handed us the keys and ran off without a walk around. We walked around the car in the rain and wind and took photos with our phone of all the dings and scratches, and left. Predictably, when we returned the car, the woman at the desk asked about some of the dings (which were rusted, and obviously didn’t happen in two days!) and we had to show her the time stamped pictures to prove that we hadn’t made them despite the guy not taking time to make notes. Frustrating, but she was pleasant and we knew she was just doing her job.
6.0 GoodMar 11 2018
A “Tahoe” is not a “Tahoe”Pros: GPS, awesome safety features, great gas mileageCons: A full size SUV in Iceland is somewhere between a midsize suv and a full size suv. We could not fit in the Nissan that they gave me as an equivalent to a Tahoe. There are not American size cars in Iceland. I had to pay an extra $100/day for a shuttle van that could fit 6 people and our 6 suitcases. The Nissan worked great before we had to add our luggage.
5.2 OkayApr 14 2017
Nice car- it wasn't the one I orderedPros: Staff was very friendly.Cons: The $260 for one day bill. I originally reserved a VW Golf- bait & switch. When I dropped off my car- it took 30 min's for the shuttle to get back to the airport for a 5 min walk.
10.0 ExcellentFeb 11 2017
Great experiencePros: The process of renting the car was fast and simple. I'd say we were in and out in less than 30 minutes. The representative was friendly and extremely helpful.Cons: N/A
10.0 ExcellentJan 6 2017
Pros: Good valternative for money with good service. Extremely easy pick up and drop off. Would hire from Enterprise again candidates recommend to others.
9.6 ExcellentDec 30 2016
This car made me want to take it back home with mePros: We got a Renault hatchback for our Iceland trip. The roads were treacherous at times but this car had so many sensors and fun tech that I wanted to take it home with me. Great car! Great gas mileage!Cons: Gps is something you need in Iceland for sure. So I brought my Garmin nuvi with me(cell phone gps works just as well). The woman at the counter told me that for an extra charge I could get gps in the car. I told her no. When I went to check, gps was built into the car. That just seems like they're trying to get more money from you. That didn't sit too well with me and my wife.