3 stars
Hacienda de Castilla
Calle 17, Sm. 64, Mza. 23, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 843 0620Photos of Hacienda de Castilla
Overview
Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room, and concierge services are onsite. Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. An outdoor pool and a children's pool are on site.
Latest deals for Hacienda de Castilla
Double room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hacienda de Castilla
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Express check-out
- Bottle of water
- 24hr front desk
Bathroom
- Shower
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Public bath
- Private bathroom
- Walk-in shower
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Air-conditioned
Accessibility and suitability
- Entire unit located on ground floor
- Pets allowed on request. Charges may apply.
- Disabled Access
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
- Designated smoking area
Dining
- Minibar
- Packed lunches
- Restaurant
- Bar/Lounge
- Coffee shop
- Dining table
General
- Quiet street view
- Inner courtyard view
- Telephone
- Tile/marble floor
- Pool view
- Storage available
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Kitchen
- Refrigerator
- Dining area
- Kitchenette
Pool
- Outdoor pool
- Plunge pool
- Pool towels
Laundry
- Iron and ironing board
- Pants press
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Board games/puzzles
- Pool table
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Family friendly
- Child pool
Reviews of Hacienda de Castilla
7.3
Good
506 verified ratings
Wonderful
106
Very good
66
Good
140
Okay
52
Fair
57
Mediocre
25
Poor
60
Guests say
Overall, guests expressed significant dissatisfaction with this hotel, primarily due to its poor service and challenging location, which many described as unsafe. Several reviews highlighted issues with cleanliness in the rooms and bathrooms, and there were multiple accounts of unprofessional behavior from the staff. While some did appreciate the value for money and cleanliness in certain areas, the overall experience was marred by these negative factors.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
7.3 out of 10
200 reviews
7.2 out of 10
1 review
4.8 out of 10
1 review
Pros (+) Value for money, staff is very polite
Cons (-) I would call the location of the hotel DANGEROUS, unless you want to get around by taxi only. Also Ive seen roaches in my room. In the future I would not book any hotel futher than ADO station. And on...
Read more
Location
Calle 17, Sm. 64, Mza. 23, 77500 Cancún, Quintana Roo
What's nearby
- Iglesia cristo rey1.4 km
- Parque Las Palapas1.5 km
- Parroquia de Cristo Resucitado4.4 km
- Torre Escenica4.9 km
- Playa Langosta5.3 km
- Playa Tortugas6.7 km
- Cancun Golf Club at Pok Ta Pok7.7 km
- Playa Caracol8.8 km
- Playa Chac Mool9.1 km
- Forum Beach9.1 km
- Acuario Interactivo9.3 km
- Delphinus Punta Cancún9.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hacienda de Castilla
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hacienda de Castilla
Where is Hacienda de Castilla located?
Hacienda de Castilla is located at Calle 17, Sm. 64, Mza. 23 in Downtown, 2.1 km from the center of Cancún. Iglesia cristo rey is the closest landmark to Hacienda de Castilla.
When is check-in time and check-out time at Hacienda de Castilla?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hacienda de Castilla.
Does Hacienda de Castilla offer free Wi-Fi?
Yes, Hacienda de Castilla offers free Wi-Fi.
Does Hacienda de Castilla offer free parking?
Yes, Hacienda de Castilla offers free parking.
How far is Hacienda de Castilla from the airport?
Hacienda de Castilla is 16.3 km from Cancun. Hacienda de Castilla is 73.9 km from Cozumel.
Does Hacienda de Castilla have a pool?
Yes, Hacienda de Castilla has a pool onsite.
How does KAYAK find such great Hacienda de Castilla hotel deals?
KAYAK scours the web for all room deals available at Hacienda de Castilla in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hacienda de Castilla and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hacienda de Castilla.