5 stars
Sheraton Surabaya Hotel & Towers
Photos of Sheraton Surabaya Hotel & Towers
Overview
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
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Amenities at Sheraton Surabaya Hotel & Towers
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Accessibility and suitability
- Hypoallergenic pillow
- Non-feather pillow
- Pets not allowed
- Designated smoking area
- Non-smoking rooms available
- Disabled Access
- Roll-in shower
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Electric kettle
- Kitchenette
- Microwave
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Spa and wellness center
- Massage
- Sauna
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Baby safety gates
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Things to do
- Hot spring bath
- Water sport facilities (on site)
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Sheraton Surabaya Hotel & Towers
9.0
Wonderful
808 verified ratings
Wonderful
489
Very good
149
Good
91
Okay
40
Fair
23
Mediocre
8
Poor
8
Summary of reviews
Guests say
The hotel has received mixed reviews from guests. Many praised the excellent service provided by the staff, highlighting their friendly and helpful demeanor. The room size was generally well-received, making it suitable for both business and family stays. However, cleanliness issues were frequently mentioned, particularly in the bathrooms, where guests encountered problems like water leaks and even pest issues. While some reviews noted that overall qualities such as the breakfast and facilities were commendable, others indicated shortcomings in maintaining cleanliness.AI-Generated from customer reviews
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Location
Jalan Embong Malang 25-31, Surabaya 60261
What's nearby
- Tunjungan Plaza260 m
- BG Junction0.9 km
- Taman Hiburan Rakyat1 km
- World Trade Centre1 km
- Surabaya Plaza Shopping Mall1.1 km
- Monumen Kapal Selam1.4 km
- Pasar Turi Train Station1.8 km
- Heroic Monument1.9 km
- Gelora 10 November Stadium2.2 km
- Jembatan Merah Plaza Mall2.9 km
- Museum Mpu Tantular3.6 km
- Surabaya Town Square3.7 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Sheraton Surabaya Hotel & Towers
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Average nightly price per month
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See most recommended stays in SurabayaGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 2.0 km |
Nearest Airport | Surabaya Juanda |
Distance to airport | 14.0 km |