The remodel was good, the place was clean and freshened up. The casino and baby sportsboook were lame. The food in the cafe was terrible and the staff throughout the hotel were worse.
3 stars
J Resort
Photos of J Resort
Overview
Situated a short walk from Reno Amtrak Station, Sands Regency Casino Hotel Reno is an ideal base while visiting Reno. It provides a fitness centre, as well as a sauna, an outdoor pool and a Jacuzzi.
There are a variety of amenities available to those staying at the hotel, such as 24-hour room service, an express check-in and check-out feature and meeting facilities. In addition, the multilingual staff are on hand to provide local information.
Sands Regency Casino Hotel Reno's rooms provide ironing facilities, wireless internet access and a refrigerator, plus all the essentials for a comfortable stay. They are also fitted with a hair dryer and a microwave.
Places to dine at the hotel include The Copa Bar & Grill and Sands Buffet. Mel’s Diner and Tacos Tijuana provide lunch and dinner, or there are well-known dining options to refuel at close by.
Sands Regency Casino Hotel Reno is ideally situated for exploring the city, with Reno Events Center, Riverside Hotel and Nevada-California-Oregon Railroad Depot within a 10-minute walk. Nevada-California-Oregon Railway Locomotive House and Machine Shop and Club Cal Neva are a short walk away.
Latest deals for J Resort
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at J Resort
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Accessible by elevator
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- ATM on-site
- Wake-up service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
General
- Window
- Seating area
- Sofa
- Telephone
- Carpeted
- Mountain view
- City view
Things to do
- Gift shop
- Bicycle rental
- Casino
- Fishing
- Evening entertainment
- Beauty salon
Pool and spa
- Pool bar
- Hot tub
- Outdoor pool
- Sauna
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Desk
Health and safety
- Safe
Family friendly
- Kid-friendly buffet
Fitness
- Fitness center
Reviews of J Resort
7.7
Good
3425 verified ratings
Wonderful
963
Very good
468
Good
595
Okay
324
Fair
366
Mediocre
211
Poor
498
Summary of reviews
Guests say
Guests appreciated the hotel's location and the friendly staff, particularly highlighting the convenience of nearby restaurants and attractions. However, many expressed dissatisfaction with the cleanliness of the rooms and the quality of service, noting issues such as unresponsive front desk staff and housekeeping problems. Overall, while the hotel has potential, it requires significant improvements in service and maintenance to enhance guest experience.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
8.3 out of 10
2016 reviews
6 out of 10
449 reviews
8.3 out of 10
219 reviews
6.5 out of 10
2 reviews
6.4 out of 10
75 reviews
All reviews
Pros (+) Had Mel's for dinner and it was great
Cons (-) Everything was good we didn't have any complaint
Pros (+) Nice room and fast check-in.
Pros (+) The tv was nice and the shower had amazing pressure.
Cons (-) It could've been cleaned better.
Pros (+) Clean and comfortable
Cons (-) Hospitality of front desk
Pros (+) Location was great. Bed very comfortable. Nice friendly casino staff. Mexican restaurant was great!
Cons (-) All hotels, including The Sands, need to get rid of the fraudulent 'resort fee' which is just another way to collect money but make the room look cheap in a search engine!
Pros (+) Staff and price was good
Cons (-) When I walked in to hotel to check in there was a dead body on the floor and they did a very poor job of covering it up they left a arm hanging out of the sheet. I had night mares all night. The room was very old and ac didn’t work very well.
Pros (+) Good price.
Cons (-) Cleaner room.
Pros (+) The bed was so comfortable and the room was well stocked and very clean.
Cons (-) The was a lot of construction going on, from the outside it looked shabby, but we were pleasantly surprised once inside
Cons (-) Booked 3 nights in a non-smoking room. Entire hotel reeked of smoke, even in the room, so we departed after 1 night for greener pastures. Room was spacious but overall the room was threadbare, with worn, scuffed furniture and overall just not very nice. Not recommended.
Location
345 North Arlington Avenue, Reno, NV 89501
What's nearby
- Cathedral of Saint Thomas Aquinas249 m
- Twaddle Mansion315 m
- The Montage Reno334 m
- Club Cal Neva0.5 km
- Lear Theater0.5 km
- Reno Events Center0.6 km
- Riverside Hotel0.6 km
- Pioneer Center for the Performing Arts0.7 km
- Francis G. Newlands Home0.7 km
- Nevada-California-Oregon Railroad Depot0.8 km
- National Automobile Museum0.8 km
- Nevada-California-Oregon Railway Locomotive House and Machine Shop0.8 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at J Resort
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.3 |
|---|---|
Distance to city center | 0.4 km |
Nearest Airport | Reno |
Distance to airport | 4.6 km |