All reviews
NOTHING!
Poor customer service. Roach infested. Mold in rooms. Drywall falling all over the place. Pool full of green algae/fungus. Would not give refund even before staying. Had to change my room 4x and was still awoken 3x in the middle of the night with other guests trying to get in my room. Could not even shower due the clogged tub. TV not clear. Horrible management!! Unsanitary and disgusting. DO NOT B...Read more
Nothing.
Hotel was very dirty, had roaches. Pools were not in service hallway was flooded. Someone overdosed their. Holes in the ceiling and walls. Very scary!!!!
The hotel is located centrally to many parks and attractions.
We waited to be checked in for 2 hours. Rude staff. Rooms outdated. I would not stay here again.
Nothing I liked about this place, the chinese guy at the front desk was super rude and helpless!!!!
They over booked about 50 rooms and like 20 people was waiting outside and didn’t know what to do. We had to find another hotel at midnight with kids!!!
There was one person at the check in desk that was nice and worked hard.
Where to begin, when we arrived to the hotel at check in time, 3pm, there was a small line. Normally not a big deal, but there was only one person taking care of all the guests while three others were in the back office socializing. When we finally got our room numbers and got to the rooms, after getting lost due to so real signage to direct you through th hotel, the key cards didn’t work. Again, ...Read more
NOTHING
Everything from front desk to the room. unlivable it has ROACHES WE PIICTURE TO PROVE IT.DISCUSTING PLEASE I WILL TALK TO STATE OF FL,PLUS TO CITY OF ORLANDO TO SHUT DOWN THE PLACE.. NO RUNNING BATH TUB WATER ON SINK,
Nothing
Dirty hotel with cockroach the check in line for 3 hours as well as the check out really bad
Location was only thing that was great.
Check in took over an hour, very disorganized. Shower did not work. Flushed the toilet and urine & feces came up from carpet. Room was dirty. Upon checking out was charged 3 times. Do not go!!!
NOT A DAMN THING!!!!!!
The whole experience. From the moment we checked in to the moment we checked out. Unprofessional staff and very poorly kept hotel. Roaches running around like they were also guests trying to find their room. This place makes Orlando look bad. Needs to be shut down.
NOTHING
They had no idea what was going on. They stated that our reservation was not seen in their system and it has been more than a week that I am trying to get my money back since i was turned away. This was an extremely upsetting situation and I will probably never use kayak again due to them advertising this horrible hotel.
