It's barely a DoubleTree. Clean hotel, good location, excellent staff. Small rooms, slow and few elevators, linens and personal amenities below par.
4 stars
DoubleTree by Hilton New York Downtown
Photos of DoubleTree by Hilton New York Downtown
Overview
Within 20 minutes' walk from Brooklyn Bridge - City Hall / Chambers Street (New York City Subway), DoubleTree by Hilton NYC - Financial District offers guests an ideal base while visiting New York City. It is just moments from Wall Street.
The hotel has been recently refurbished and features valet parking, an express check-in and check-out feature and a 24-hour reception. In addition, the multilingual staff are available to offer assistance. A friendly tour desk is in-house and Fulton Street Subway Station is within walking distance, making it easy for guests to discover the local area and its attractions.
The modern rooms at this 4-star hotel feature an iPod docking station and a flat-screen TV. The bathrooms have a bathtub, and come with a hair dryer.
DoubleTree by Hilton NYC - Financial District houses Antinori, which offers breakfast and provides guests with all they need for an enjoyable night without having to leave the hotel. A variety of dining options can also be found in the surrounding area.
DoubleTree by Hilton NYC - Financial District is within walking distance of New York City Hall, the World Trade Center Site and Park51. It is conveniently located for exploring the local area, with New York Stock Exchange within a five-minute walk.
Latest deals for DoubleTree by Hilton New York Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at DoubleTree by Hilton New York Downtown
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- 24hr front desk
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Family rooms
- Seating area
- Telephone
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Parking and transportation
- Parking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of DoubleTree by Hilton New York Downtown
7.4
Good
5387 verified ratings
Wonderful
1661
Very good
1066
Good
1076
Okay
485
Fair
457
Mediocre
240
Poor
402
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, which is close to the subway, but many were disappointed with the cleanliness of the rooms and the slow elevators. The service was also noted as needing improvement, with some guests experiencing issues with rude staff and inadequate information. Overall, while the hotel has potential, significant improvements are necessary in several areas.AI-Generated from customer reviews
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Score by provider
7.5 out of 10
58 reviews
7.5 out of 10
8 reviews
All reviews
The location is great. Staff were nice. Facilities were terrible. The wait for the elevator sometimes took as long as 15-20 minutes. The rooms are extremely small. The shower leaked water on the floor. Overall would not recommend
Elevators were extremely slow. Took 20 minutes just to get to my room. Rooms were small and not well maintained. Had several things broken or not working. Also the cleaning staff took my soap and didn’t refill, and also took my unopened Red Bull that I purchased and left on my desk. Overall this is an old hotel that’s not worthy of the 4 star rating. Definitely not DoubleTree caliber.
Pros (+) Location was decent
Cons (-) Elevators frequently never showed up, requiring walking down 19 flights each morning. Wifi cut out multiple times. No minibar/fridge for storing leftovers/drinks/snacks in room. Shower leaked water all over the bathroom and entryway floor. Would not stay here again.
Cons (-) Called all three days about the non working outlet in the bathroom. Was never fixed. Made it difficult to get ready.
Pros (+) Restaurant served excellent Italian food. Well lolcated. In FiDi...close to subways.
Cons (-) Only 3 elevators for a 44 story hotel. I stayed over Labor Day weekend and only 2 were working. They had no WiFi. Took 20 min to get to the lobby...or walk down 30 flights. This is an on going problem. FaceBook reviews complain about elevator. Problems for over 6 months.
Pros (+) Great location
Cons (-) Water was not working on two occasions. One of 3 elevators (in a 46 floor building) was not working causing 15-20 waits to go down/upstairs. Not a good thing when you are on the 26th floor.
Pros (+) I absolutely love everything about Hilton honors.
Cons (-) Room service.
Pros (+) Staff was friendly & attentative
Cons (-) This Hilton Doubletree is in dire need of renovation, and not up to the usual Hilton property standards. The elevators were extremely slow to arrive and frequently stopping at floors where there were no passengers. Often, one of the three elevators was not working, causing waits of over ten minutes. Also, the room was showing it's age, with the covering on the desk chair being worn and peeling, an...
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Pros (+) The room was great!
Cons (-) The walls were thin and could hear everything happening on the floor. The elevators took forever as well.
Location
8 Stone Street, New York, NY 10004
What's nearby
- Wall Street367 m
- Brooklyn Bridge1.4 km
- Ellis Island2.5 km
- Statue of Liberty3.2 km
- Koreatown5.3 km
- Madison Square Garden5.4 km
- Empire State Building5.4 km
- United Nations Headquarters6.3 km
- Times Square6.5 km
- Rockefeller Center6.7 km
- Broadway6.7 km
- Theatre District6.8 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton New York Downtown
Low season | January |
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High season | October |
Average price (weeknight) | ₱7,843 |
Average price (weekend night) | ₱11,030 |
When to book a room at DoubleTree by Hilton New York Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Value for money | 7.4 |
|---|---|
Distance to city center | 6.2 km |
Nearest Airport | New York LaGuardia |
Distance to airport | 14.2 km |