Good location. We had a room that was the only room that shared a balcony and the guest that shared the room was smokers.
2 stars
SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Road, Gatlinburg, TN 37738-3125, United States
Gatlinburg, TN
See location+1 865 325 1516Photos of SureStay Plus Hotel by Best Western Gatlinburg
Overview
Featuring an outdoor pool, SureStay Plus Hotel by Best Western Gatlinburg is situated in Gatlinburg and is a brief stroll from Great Smoky Mountains. Some of the popular facilities on offer at this 3-star hotel include complimentary on-site parking and wireless internet.
SureStay Plus Hotel by Best Western Gatlinburg has recently undergone refurbishment and offers a 24-hour reception, a 24-hour business centre and an express check-in and check-out feature. It is pet-friendly and provides disabled parking for guests with a car.
The hotel provides spacious rooms equipped with a microwave, a flat-screen TV and a refrigerator. They each provide an alarm clock, a sofa bed and a private balcony.
For those who enjoy exploring local eateries, there is a wide variety within walking distance. Ober Gatlinburg Ski Resort and Gatlinburg Convention Center are also within walking distance.
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Amenities at SureStay Plus Hotel by Best Western Gatlinburg
- Outdoor pool
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
General
- River view
- Family rooms
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- Business center
- Wake-up service
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Hiking
- Skiing
Outdoor
- Balcony
Family friendly
- Complimentary breakfast
Pool
- Outdoor pool
Reviews of SureStay Plus Hotel by Best Western Gatlinburg
8.1
Very good
2159 verified ratings
Wonderful
875
Very good
356
Good
338
Okay
140
Fair
164
Mediocre
84
Poor
202
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near attractions and the creek, but many expressed dissatisfaction with cleanliness and service issues, including rude staff and inadequate housekeeping. Some rooms had maintenance problems, impacting the overall experience.AI-Generated from customer reviews
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8.2 out of 10
1795 reviews
7.1 out of 10
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8.9 out of 10
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8.6 out of 10
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All reviews
Cons (-) I didn’t like that to access any of the outlets near the beds you had to move furniture and unplug other items.
Pros (+) Great location for shops or mountains
Pros (+) Beds were comfortable our room was clean. Breakfast was good. Was quite and close to everything
Cons (-) Nothing
Pros (+) Close to Ober so no downtown traffic when going snowboarding or skiing. Still walking distance to strip. Free breakfast. Affordable. Good for families and young couples on a budget. Clean. Microwave, coffee machine, TV and mini fridge.
Cons (-) The guy at the reception was not at the desk when we were ready to check out. AC/Heater is a little bit loud.
Pros (+) The beds were very, very nice. The room was spacious and clean. We enjoyed the balcony.
Cons (-) The barking dog next door.
Pros (+) Rooms are directly over a nice stream full of fish. If it hadn't been so hot we could have opened the door to the balcony and enjoyed the soothing sound of the stream. Just a block and a half from the main strip. An easy 3 minutes walk. But far enough so as you don't hear the busy traffic. Room was very clean with comfortable beds. Also my wife and I always noticed the room had a nice fresh smell ...
Cons (-) No complaints but My wife and I agree that the breakfast and coffee hours should extend a little longer til maybe 10:00.
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Pros (+) I loved that all the rooms over looked the river. It was very clean and comfortable.
Cons (-) The only negative I have is we were put next to someone with a dog... We attempted to sleep in and the dog parked for hours.
Pros (+) Great location, very affordable. We stayed for 5 nights during the Spring Wildflower Pilgrimage and found it an ideal location for the various events and a walk-able distance to the main street, restaurants and Conference Center. As the hotel is off the main street, we found the location quiet at night with the soothing sound of the river out back. Desk staff were friendly and helpful. Room was cl...
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Location
218 Ski Mountain Road, Gatlinburg, TN 37738-3125
What's nearby
- Sugarland Cellars Winery190 m
- Ober Gatlinburg329 m
- Gatlinburg Convention Center0.6 km
- Ole Smoky Distillery0.6 km
- Gatlinburg Space Needle and Family Fun Center0.7 km
- Gatlinburg Sky Lift0.7 km
- First Methodist Church0.8 km
- World of Illusions0.9 km
- Treasure Quest Miniature Golf1 km
- Guinness World Records Museum1.1 km
- Ripley's Aquarium of the Smokies1.3 km
- Sugarlands Valley Nature Trail2.8 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at SureStay Plus Hotel by Best Western Gatlinburg
Price per night. Prices are not fixed and may vary with time.
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See most recommended stays in GatlinburgGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 1.4 km |
Nearest Airport | Knoxville McGhee Tyson |
Distance to airport | 43.5 km |