Pros (+) Nothing
Cons (-) Had to carry the iron and ironing board up to my room w no assistance. Lazy staff!
2 stars
University Hotel & Suites
Provider
Provider for University Hotel & Suites
Provider for University Hotel & Suites
Provider for University Hotel & Suites
Overview
University Hotel and Suites is conveniently located in the popular Central area. The property offers a wide range of amenities and perks to ensure you have a great time. Service-minded staff will welcome and guide you at University Hotel and Suites. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Friendly staff, great facilities, and close proximity to all that Cleveland (OH) has to offer are three great reasons you should stay at University Hotel and Suites.
Latest deals for University Hotel & Suites
Amenities at University Hotel & Suites
- Free Wi-Fi
- Free parking
- Pets allowed on request. Charges may apply.
- Laundry facilities
- Hairdryer
- ATM on-site
- 24hr front desk
- Disabled Access
- Microwave
- Refrigerator
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
Dining
- Microwave
- Refrigerator
Services and conveniences
- ATM on-site
- 24hr front desk
Basics
- Free Wi-Fi
- Air-conditioned
Parking and transportation
- Free parking
Bathroom
- Hairdryer
Laundry
- Laundry facilities
General
- Storage available
Reviews of University Hotel & Suites
4.4
Mediocre
400 verified ratings
Wonderful
16
Very good
14
Good
36
Okay
47
Fair
61
Mediocre
52
Poor
174
Summary of reviews
Guests say
Guests overwhelmingly reported issues with cleanliness, stating rooms were dirty and infested with pests. Many felt unsafe during their stay, citing poor customer service and a lack of assistance from staff. While some appreciated the location and free parking, the overall experience was marred by negative aspects.AI-Generated from customer reviews
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Score by provider
4.8 out of 10
22 reviews
4.8 out of 10
6 reviews
All reviews
Pros (+) The staff was spectacular and the beds were super comfortable.
Cons (-) There was hair matted in the hair dryer and the lights next to the bed did not work. There was something spilled down the from of the cabinets.
Cons (-) No outlets in the rooms, dirty sheets Filthy dirty and outdated with a staff that doesn't communicate and is very unprofessional. However, the bar/restaurant that is connected to the hotel is awesome and the staff there was very friendly and accommodating.
Pros (+) I really liked that they had free parking and a fairy good breakfast.
Cons (-) The building is very old and not so much clean. Also the air conditioner wasn't working really well in my room. I didn't like that they haven't had checked the room they were going to give to me because it was not cleaned and I had to change it with a room that was a bit worse furniture wise.
Cons (-) Shower did not work, hotel did not smell good
Cons (-) kind of scary
Pros (+) the cleaning crew didn't take my things. That's always a plus. However the food at the restaurant was not bad at all. and the drink specials were great. You don't have to stay at the hotel to take advantage of the slightly above average food and drink.
Cons (-) I will start off by saying I think Kayak should remove this hotel as an option from their customers. I booked and paid for three nights, however I slept there the first night. I crashed with a friend the remainder of my stay. Walking up to the hotel, by looking at the windows, I thought the building was abandoned until I saw cars in the parking lot. there was dried blood on the sheets (washed and ...
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Location
3614 Euclid Avenue, Cleveland, OH 44115
What's nearby
- Agora Theatre and Ballroom0.7 km
- Playhouse Square Centre1.6 km
- St. Peter Church1.6 km
- League Park1.8 km
- Progressive Field2.1 km
- Quicken Loans Arena2.3 km
- Cleveland Mall2.6 km
- Public Square2.7 km
- Terminal Tower2.7 km
- Steamship William G. Mather Maritime Museum2.8 km
- Rock and Roll Hall of Fame2.8 km
- FirstEnergy Stadium3.1 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at University Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at University Hotel & Suites
Nearby hotels and places to stay
Closest
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See cheapest stays in ClevelandMost recommended
See most recommended stays in ClevelandGood to know
Value for money | 4.2 |
|---|---|
Distance to city center | 2.7 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 18.7 km |