For early check-in they charge $100. That’s ridiculous especially when they were half full. Plus charging for bottled water in room is also gouging.
4 stars
Swissotel Chicago
Photos of Swissotel Chicago
Overview
Swissotel Chicago offers contemporary accommodation in Chicago and is within walking distance of Randolph Wabash Railway Station. It also provides an indoor pool and a sauna.
There are a variety of facilities available to those staying at Hotel Swissotel Chicago, including an express check-in and check-out feature, valet parking and a 24-hour reception. Airport transfers, a dry cleaning service, babysitting/child services and a laundry service are available on enquiry.
Recently refurbished, Swissotel has 661 luxury rooms. Wireless internet access and a refrigerator can also be found in each.
Swissotel Chicago's in-house restaurant offers a hassle-free option for guests wanting to dine in. Alternatively, there is a large range of international restaurants nearby.
Swissotel Chicago Hotel is also moments from the area's popular establishments, and the Michigan Avenue Bridge and Millennium Park are a 10-minute walk away. Magnificent Mile and Clark-Lake Railway Station are within a 20-minute walk.
Latest deals for Swissotel Chicago
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Swissotel Chicago
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Wi-Fi (surcharge)
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- River view
- Family rooms
- Seating area
- Sofa
- Lake view
- Landmark view
- Telephone
- Carpeted
- City view
- Storage available
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Accessible by elevator
- Hypoallergenic
- No smoking
- Upper floors accessible by elevator
Bathroom
- Shower
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Wine glasses
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Pool table
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Babysitting/child services (surcharge)
Outdoor
- Garden
Fitness
- Fitness center
Reviews of Swissotel Chicago
8.6
Very good
2241 verified ratings
Wonderful
1352
Very good
353
Good
200
Okay
95
Fair
105
Mediocre
36
Poor
100
Summary of reviews
Guests say
Guests praised the hotel's great location and cleanliness, highlighting the stunning views and spacious rooms. However, many reviews pointed out issues with the service, including staff unhelpfulness and lack of attention to detail. Overall, while the hotel has many positive aspects, improvements in service are needed to meet guest expectations.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
8.6 out of 10
781 reviews
8.6 out of 10
753 reviews
8.6 out of 10
24 reviews
8.9 out of 10
50 reviews
All reviews
Pros (+) The room was clean, the views were spectacular, and the shower head was the best ever. The kind of place where you want to take their shower products home with you afterwards!
Cons (-) We stayed in a double queen room. The beds were more like full sized just FYI If you’re trying to squeeze two adults in each bed
Pros (+) Staff nice. Enjoyed grab and go food area. Amazing view from my room 1505
Cons (-) Wifi did not work at any point. Sometimes front desk lines long.
Pros (+) Clean, spacious room. We had a great view.
Pros (+) Corner PREMIER rooms had unbeatable views of the river, downtown and the lake.
Pros (+) Swissotel is located perfectly by everything! Clean, comfort, room 3401 has a PERFECT view!! Staff was excellent!!
Pros (+) View was amazing and great location!
Pros (+) Location and views
Cons (-) There was no hot water, staff were not helpful. I never experienced this at anywhere before. there was no hot water for shower and had to check out with no shower!
Pros (+) Location, view of navy pair and the room was clean!
Pros (+) Convenient location for where I had to be. Unfortunately, didn't do much other than sleep in the room.
Cons (-) Usually, when there's a switch at the door, it works a floor lamp but there was no door. Had to call downstairs to figure out how to work the shower in the tub/shower. One of the bedside lamps flickered every time the table was tapped. Finally, it almost seemed like this room is used to stock other rooms when things break.
Location
323 East Wacker Drive, Chicago, IL 60601
What's nearby
- Michigan Avenue Bridge0.4 km
- Millennium Park0.5 km
- Chicago Theater0.7 km
- Art Institute of Chicago0.9 km
- Magnificent Mile0.9 km
- Michigan Avenue0.9 km
- Museum of Contemporary Art1.1 km
- Grant Park1.3 km
- Navy Pier1.4 km
- Chicago Board of Trade Building1.5 km
- River North1.6 km
- Willis Tower1.6 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Swissotel Chicago
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 1.4 km |
Nearest Airport | Chicago Midway |
Distance to airport | 15.3 km |