Friendly and fastPros: We had some mixup in the reservation but the staff at the desk was very nice and quick in clearing up the issue.Cons: There is nothing that we are unsatsfied with this experience
9.6 ExcellentJan 8 2018
Overall very good experiencePros: Very fast key return.Cons: No trash cans in the car drop off area to throw away trash when trying to clean out car.
10.0 ExcellentDec 10 2017
Much More than what we expectedPros: Clean, well maintained, easy pickup and easy to drop off.Cons: Nothing at all
8.8 ExcellentMar 15 2017
Cons: Car was clean but reeked of cigarette smoke, in spite of the "no smoking" decals. No replacement possible at the late hour/location - Smell was still noticeable after airing out for our 3-week rental.
2.0 MediocreFeb 25 2017
Very over priced car. Would never rent again in NePros: NothingCons: 15% surcharge for credit card. Rented twice. Paid cash last rental.
Pros: Staff at pick up in nelson was not there at 8am when i had organised pickup. She arrived 8.25am and proceeded to tell me she was in the office the whole time which she wasnt as it has glass doors. She was belligerent and rude. Staff at chch was fantastic. Really kind and caring man. Fabulous.Cons: Yr nelson staff person was late. She was rude and unkind. I believe she would benefit from customer service training and some humility and owning about being late for work and not making excuses for this tardiness.
Pros: Drop off was simple.The vehicle was fine.Cons: I booked it under your Webb site with the no excess option. But when we picked up the car, I had to sign the contract that had a $5500.00 x/s. I was not happy, and your staff said it was not there problem as it was insured with another company, not them, but as I told them it was booked thru the Firefly web site. The manager got involved but his answer was not our problem and said give me the keys back and get a rental from another company. The final insult was when I had to pay another $200.00 just in case I didn’t fill the car upon my return. I did fill the tank on my return. I am still waiting on the 200.00 to be refunded. Overall a very disappointing and stressful experience. Mary and Dennis Hunt.