The hotel is old and while certain things have been or are being renovated there is a long way to go. The dresser drawers in the room were falling apart; the cleanliness (dust etc) could be better. The staff was a little slow but extremely friendly.
4 stars
The Westin Resort & Spa, Cancun
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 7400Photos of The Westin Resort & Spa, Cancun
Overview
The Westin Resort & Spa Cancun is located in Cancun and is close to Petempich Bay. Popular features include an outdoor pool, outdoor tennis courts and a Jacuzzi, plus it provides views of Nichupte Lagoon.
The resort treats guests to a variety of deluxe amenities and services, including a rooftop terrace and Heavenly Spa. Convenient services include an express check-in/check-out feature and a luggage storage facility. Guests also have the option of relaxing in the sauna.
Equipped to ensure an enjoyable stay, rooms at The Westin Resort & Spa Cancun offer a refrigerator, wireless internet access and a mini bar. They are also fitted with a hair dryer, a microwave and ironing facilities.
The resort's contemporary bar has an extensive drinks menu, while the in-house restaurant serves Caribbean cuisine. Packed lunches are provided for guests heading off to discover the area.
Cancun International Airport is just a 20-minute drive from The Westin Resort & Spa Cancun, and a shuttle service is available for ease of travel. Activities including scuba diving and snorkeling are on offer nearby.
Latest deals for The Westin Resort & Spa, Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Westin Resort & Spa, Cancun
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Basketball court
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Things to do
- Basketball court
- Gift shop
- Golf
- Scuba diving
- Diving
- Snorkeling
- Beauty salon
- Table tennis
- Water sport facilities (on site)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Air-conditioned
- Conditioner
Kitchen
- Dishwasher
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
- Kitchenette
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Dining table
Pool and spa
- Spa and wellness center
- Pool bar
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
- Private beach
- Garden
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kids' club
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Disabled Access
- Elevator
- No smoking
- Pets not allowed
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Family rooms
- Sea view
- Solarium
- Storage available
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness center
- Tennis
Bedroom
- Alarm clock
Health and safety
- Safe
Reviews of The Westin Resort & Spa, Cancun
8.1
Very good
3965 verified ratings
Wonderful
1830
Very good
690
Good
549
Okay
265
Fair
223
Mediocre
136
Poor
272
Summary of reviews
Pros (+)
Cons (-)
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8.1 out of 10
291 reviews
8.1 out of 10
3 reviews
8 out of 10
20 reviews
All reviews
No Mexican beers available and they made a horrible margarita!!!! Everything (food and drinks) was super overloaded with sugar. Wait staff was lovely! No Guacamole either. Super far away from any shops or restaurants and the hotel got us a taxi that charged us $22 to take us a mile and a half away. Thumbs down.
Pros (+) breakfast was so goog, the 5-7 also
Cons (-) The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
Pros (+) We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Cons (-) IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
Pros (+) Beachfront
Cons (-) No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
Pros (+) love the view and the room decor
Pros (+) Staff of the hotel. The beach and the view
Cons (-) In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Pros (+) Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Cons (-) Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Pros (+) Friendly staff
Cons (-) This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day...
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Pros (+) Beaches
Cons (-) Breakfast too expensive
Location
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo
What's nearby
- El Rey Ruins2.3 km
- Playa Delfines2.4 km
- Iberostar Golf Club Cancun2.9 km
- Iberostar Cancun Peninsula Convention Centre3.1 km
- Spa at The Royal Sands6.7 km
- Kukulcan Plaza7.2 km
- La Isla Shopping Mall8.1 km
- Poliforum Benito Juarez8.8 km
- Cancun Golf Club at Pok Ta Pok10.8 km
- CoCo Bongo Cancun11 km
- Hard Rock Cafe Cancun11 km
- Cancun Convention Center11.2 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Westin Resort & Spa, Cancun
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Average nightly price per month
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Nearby hotels and places to stay
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See most recommended stays in CancúnGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 13.9 km |
Nearest Airport | Cancun |
Distance to airport | 9.8 km |