The bed was just plain horrible. We both had neck pains the next day. Otherwise it’s not so bad, it was clean and the staff was friendly. But for the price of a nice hotel you get the worst bed I’ve ever slept in.
3 stars
Ambiance Suites
Av. Tulum No. 227 S.M. 20, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 892 0392Photos of Ambiance Suites
Overview
Situated within walking distance of Cancun Bus Station, Ambiance Suites offers guests a convenient base while visiting Cancun. It is also a short car trip from Gran Puerto and Estadio Quintana Roo.
Ambiance Suites provides a variety of first-class amenities, from a lush outdoor swimming pool to a fully-equipped fitness centre. Staff are available 24/7 and can help with booking tours and tickets. Other facilities available to guests include a coffee bar, a rooftop terrace and a kids pool.
There are 48 rooms at the hotel, each providing all the necessities to ensure a comfortable stay. For guests who would like to cook independently, there is a kitchenette that is conveniently equipped with a refrigerator, a microwave and an oven.
Those preferring to eat at the hotel can head to the on-site restaurant, open for breakfast, lunch and dinner. Alternatively, there are a selection of dining options in close proximity.
Ambiance Suites is located in the popular tourist destination of the Downtown Cancun. Plaza Las Americas and Dubai Palace Casino are each within walking distance.
Latest deals for Ambiance Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Ambiance Suites
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Adapter
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Disabled Access
- Elevator
- Accessible by elevator
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
General
- Window
- Family rooms
- Seating area
- Sofa
- Telephone
- Tile/marble floor
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet paper
- Private bathroom
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Dining table
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Airport shuttle
- Free parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- First-aid kit
- Safe
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool towels
Family friendly
- Child pool
Fitness
- Fitness center
Reviews of Ambiance Suites
7.9
Good
2062 verified ratings
Wonderful
819
Very good
478
Good
371
Okay
150
Fair
114
Mediocre
53
Poor
77
Summary of reviews
Guests say
Guests had mixed experiences at the hotel, with many praising the friendly and helpful staff, the spacious and clean rooms, and the great value for the price, especially considering the comfortable beds and good amenities. However, there were significant complaints regarding poor cleanliness and service issues, including rude staff interactions during check-out and a lack of assistance from the hotel desk operator. Overall, the hotel's location and reasonable pricing were highlighted positively, but several guests expressed dissatisfaction with room cleanliness and noise levels.AI-Generated from customer reviews
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Score by provider
7.9 out of 10
100 reviews
7.7 out of 10
9 reviews
All reviews
Pros (+) Norman was awesome. He was friendly, knowledgeable and helpful.
Pros (+) staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Pros (+) Rooms
Cons (-) parking
Cons (-) Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
Pros (+) Friendly staff Good location for off-kulkana
Cons (-) Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
Pros (+) The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach.
Cons (-) The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
Pros (+) Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door.
Cons (-) It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
Pros (+) The staff mostly and the ease of my stay
Cons (-) It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.
Location
Av. Tulum No. 227 S.M. 20, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche0.6 km
- Estadio de Beisbol Beto Avila1.2 km
- Estadio Olímpico Andrés Quintana Roo1.4 km
- Puerto Cancun2 km
- La Gran Plaza3.3 km
- Puerto Juarez3.9 km
- Gran Puerto4.1 km
- Poliforum Benito Juarez5.6 km
- Cancun Golf Club at Pok Ta Pok6.9 km
- La Isla Shopping Mall7.8 km
- Cancun Convention Center8.2 km
- Kukulcan Plaza8.2 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Ambiance Suites
Low season | December |
|---|---|
High season | December |
Average price (weeknight) | ₱3,547 |
When to book a room at Ambiance Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.7 km |
Nearest Airport | Cancun |
Distance to airport | 13.8 km |