Terrible service. Room was not what we had reserved. They didn’t care. Told us to go or another hotel. Never going back to a Westin.
4 stars
The Westin Austin Downtown
Photos of The Westin Austin Downtown
Overview
Just moments from Downtown Capital Metrorail Station, The Westin Austin Downtown provides a convenient base, close to Austin's well-known attractions. It also offers a 24-hour reception, an outdoor pool and laundry facilities.
There are a range of amenities on offer to guests of the hotel, including room service, luggage storage and meeting facilities. In sunny weather, an outdoor terrace offers a nice spot to relax.
The Westin Austin Downtown features 366 rooms, all of which are equipped with a range of amenities to ensure an enjoyable stay.
The hotel is moments from the Ritz Austin Texas. Texas State Capitol and Plaza Saltillo Capital Metrorail Station can easily be reached on foot.
Latest deals for The Westin Austin Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Westin Austin Downtown
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Adapted bath
- Allergy-free room
- No smoking
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
General
- Family rooms
- Soundproof rooms
- Telephone
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Hairdryer
- Bathrobe
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Pool
- Outdoor pool
- Pool with a view
Bedroom
- Wardrobe or closet
Things to do
- Bicycle rental
Fitness
- Fitness center
Reviews of The Westin Austin Downtown
7.9
Good
504 verified ratings
Wonderful
261
Very good
75
Good
65
Okay
26
Fair
33
Mediocre
12
Poor
32
Summary of reviews
Guests say
Guests appreciated the hotel's great location and modern vibe, especially being close to downtown attractions. However, many expressed dissatisfaction with the service quality and cleanliness of the rooms, citing issues like unhelpful staff and dirty linens. The rooftop pool was also criticized for being overcrowded and noisy at night.AI-Generated from customer reviews
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Score by provider
7.9 out of 10
399 reviews
7.7 out of 10
35 reviews
9.6 out of 10
1 review
9 out of 10
7 reviews
All reviews
Pros (+) The location was perfect and right in the middle of downtown hotspots.
Cons (-) The hotel and rooms were nice. Loved the decor of the hotel and rooms. The valet service was wonderful. My wife and I will visit this hotel more often for a get away and we live 25 miles south of Austin.
Pros (+) Clean, centrally located, great staff, nice gym
Cons (-) Rooftop bar and pool under construction and not usable!!! We were not told that when we booked and the rooms were not discounts to make up for it.
Pros (+) So new and nicely appointed! Great location.
Cons (-) Terrible water pressure in the shower (On the top floor)
Pros (+) Can't beat the location. The staff were on top of it. Rooms were comfy and clean. All in all, I'd definitely stay again.
Cons (-) Our room, 1927, was directly under the gym, and we could hear the dropping of weights. The pool area was a really nice rooftop pool but was super crowded- a little too small for a hotel this size.
Pros (+) The Westin is in a great location especially if you're thinking of partaking in Austin's nightlife. Accommodations were top-notch. Alessandra at the front desk was extremely helpful and polite.
Location
310 East 5th Street, Austin, TX 78701
What's nearby
- Sixth Street110 m
- Neal Kocurek Memorial Austin Convention Center307 m
- Paramount Theatre362 m
- Texas State Capitol0.9 km
- Frank Erwin Center1.4 km
- Lady Bird Lake1.5 km
- ZACH Theatre1.8 km
- University of Texas at Austin2.2 km
- Main Building University of Texas at Austin2.2 km
- Barton Springs2.9 km
- Barton Springs Pool3 km
- Deep Eddy Pool3.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Westin Austin Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Westin Austin Downtown
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Value for money | 7.7 |
|---|---|
Distance to city center | 1.6 km |
Nearest Airport | Austin Bergstrom |
Distance to airport | 10.5 km |