Didn’t enjoy anything. Manila airport needs to be improved, take a little pride, it’s an International transit terminal. being stuck in a boarding gate for 6hrs and no options made me hate the country of the Philippines and never want to go there even for transit every again. Good luck to the next sucker that gets trapped there in transit
3 times security check and luggage check, too many security checks and wasting time. None of the airport security personal is aware of travel needs and directions. For instance, we were there to transit and no need for Covid verification check point, and I had to explain several times that our final destination want Manila, wasting time and energy.
It's a 3 to 4 hour flight and you don't have an entertainment system???
Cons: "couldnt change it"
Pros: "Not Satisfied!"
Cons: "Need improvements"
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Cons: "Better aircraft"
Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Pros: "Food and cleanliness!"
Pros: "the crew were amazing, flight was smooth & fast"
Cons: "Need more leg room"
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "Check in counter ground staff was very helpful"
Cons: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Cons: "Smooth flight and friendly crews."
Pros: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Pros: "The safety belt works"
Cons: "3hours late for a one hour flight. Hour and half boarding then after sitting on the plane foe a hour they announced the plane w Needs repair and were waiting on a mechanic to finish the repairs. Why would they put us on a broken plane? I guess our flight was a test for the repairs. We could of sat in the terminal for the time instead of the plane."
Pros: "All good. New plane, pleasant staff, on timr"
Pros: "The plane we use airbus 321"
Cons: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Meal service very good."
Cons: "Flight was delayed almost 45 minutes."
Pros: "American carriers should take note and work to improve passenger comfort and experience."
Cons: "A better entertainment system would be nice."
Pros: "Very good and confortable flight."
Cons: "Nothing to refer."
Cons: "The Manila airport is a mess! Everyone tells you something different. No one seems to know where to send you. I've never in my life had to exit an airport on a layover to re-enter again and go through the entire check-in process from scratch. There are no signs anywhere that tell you you will have to go through security a SECOND time once you're at the gate. I'm diabetic and need to have water on me at all times. I can't get dehydrated. I had no clue I woudn't be able to take the bottles of water I PURCHASED AT THE AIRPORT!!! with me on the plane. I've never experienced that in all my years of flying. No other airline or airport has ever made you throw out the water that you purchased at the airport. So I wasted my money there. PLUS, the only vendor that had any sort of appetizing food that I could eat as a diabetic was a cash only vendor. They took USD, great, but they were using a conversion chart from May 2017 (I was flying in March 2018) so the exchange rate was in THEIR favor. And they won't give you USD in change. They give you Philippine money in change. So I get screwed on the exchange rate on BOTH sides of the transaction. Plus, what am I going to do with Philippine money when I'm only in the airport for a layover??? So I'm going to lose money again to change it back to USD once I get home. Archaic. We are living in the 21st century. This shouldn't happen. The plane was sooooo uncomfortable for a 13 hour flight. The entertainment system at my seat wasn't working so I had to be moved once we were in the air. The new seat was so worn in, there was virtually no padding underneath my saecrum (butt bone) for the 13 hours. No foot rest, either. And the temperature in the plane fluxuated the whole time between hot and cold (although mostly hot). You should take some lessons from Singapore Airlines.....so much more comfortable in ALL aspects."
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Pros: "Normal flight. It was fine"
Cons: "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "This time the seats were more comfortable"
Pros: "I was updated ahead of time about the status of my flight."
Pros: "Attendance was excellent"
Cons: "None to complain to"
Pros: "I like the hot meals and cold drinks"
Cons: "The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding."
Cons: "Put us on separate seat...we should seating close"
Pros: "staff were really nice. the lounge kinda sucks but at least it exists."
Cons: "no wifi, connection in manila airport. manila airport is the worst experience in the world. limited wifi to 2 hours. one of the staff in the lounge kept touching me and making weird eye and lip guestures at me and felt really uncomfortable. i complained to the ground staff."
Cons: "I need more legroom."
Cons: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Pros: "Food was ok"
Cons: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Pros: "The price is quite competitive. That is my only reason to choose Philippine Airline."
Cons: "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
Cons: "The logistics at Manila airport are horrible. I spent more time working around the terminal changes and flight delays than I actually did in the air. I will avoid Manila and PAL in the future"
Pros: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Cons: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
Cons: "delayed, unsatisfying service"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Pros: "Flight was in time and service was good as expected"
Cons: "Flight was a little bumpy but still on time"
Cons: "Why do we have to buy water? It's just water!"
Cons: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."