We paid for better seats and at the last minute they moved us to middle seats not relevant to the seats we paid for. Just poor service
Brand new machine arriving in time to destination, everything went smoothly
The flight was loud, seats uncomfortable, but the flight attendant’s we’re nice 👌. Very poor in terms of comfort or food. Also really expensive. I would advise everyone to eat and drink before the flights. It’s really bad.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Cons: This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan.
Cons: could not be delayed
Cons: I missed my flight because my previous flight was delayed 2.5 hrs
Cons: One hour delay
Pros: To be going home!
Cons: Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol.
Pros: Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful
Cons: Unconfortable chair seats; seatbelt too short; tables too low for tall ppl
Pros: The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!
Cons: I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed.
Pros: The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.
Cons: Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.
Pros: I canceled the flight 6 weeks ago, no refund issued.
Cons: I canceled the flight 6 weeks ago, no refund issued.
Pros: Boarding was quick and we arrived on time.
Cons: When getting to Bucharest we were taken by bus and didn’t have a gate.
Pros: Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg.
Cons: A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time.
The worst experience ever!!!
Pros: What to like? The rudness? The delays? Or the fights on board!!!
Cons: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES
Pros: Stupid survey can’t eliminate category that doesn’t ajgpply
Cons: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.
Cons: flight delayed by more than 1 hour
Cons: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.
I enjoyed using this airline for the first time. Everything went well.
Pros: Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.
Cons: I liked everything
Delayed due to slow boarding
Pros: Clean enough
Cons: Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe.
Pros: The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant.
Cons: To have the menu and duty free booklet at the beginning of the flight would have been helpful.
Pros: Flight Attendants very good
Cons: Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated
On board Blue Air flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Blue Air assistance team will most likely ask you to pay extra for checked luggage.
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